NOV 5, 2020 • 14:00 - 16:00 IST

EXPERIENCE
MAKERSINDIA
 

The New Era in Experience.

Days Hours Minutes Seconds

No more business as usual. 2020 has brought challenges - and the opportunity to accelerate digital change. Now is the time to reset and reimagine the ways we live and work.

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What is this about?

The latest in our Experience Makers Series, this event will help you understand the new landscape and develop your strategies. Expect bold thinking, inspiring insights from industry leaders and the latest digital innovations.  

UNDERSTAND & EVOLVE

What's changed and how you can adapt.  New demands, new ways of thinking. 

New demands, new ways of thinking.

RETHINK & INNOVATE

Visionary brands which have digitally transformed what industry leaders have learnt and are doing now.  

What industry leaders have learnt and are doing now.

CREATE IN NEW WAYS

Creativity, collaboration and technology can turn your roadmap into reality.

Meeting individual needs with creativity and purpose.

Keynote speakers.

Bold thinkers, visionaries and experts share their stories to inspire new perspectives and solutions. 

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Vishal Subharwal
Executive Vice President
HDFC Life Insurance

Molly Kapoor
Head of Marketing, Aditya Birla Capital

Simon Sinek
Founder and Visionary
Simon Sinek Inc

Jogendra Singh
Senior Vice President (Finance),
Hero Corporate Service

Agenda

An exciting schedule to help you understand the new world, develop your digital acceleration and embrace every opportunity. Innovations, inspiration and real-world tips.

14:00 - 14:30

Opening Keynote | The New Era in Experience | Executive Update & Luminary Speaker

Shantanu Narayen - Adobe | Simon Sinek - Simon Sinek Inc | Simon Tate - Adobe | Sunder Madakshira - Adobe

14:30 - 14:50
IT01
The New Era in Experience is built on a foundation of data

Anjul Bhambhri - Adobe | Martha Bennett - Forrester

MKTG01
The customer dictates the journey in the New Era in Experience

Suresh Vittal - Adobe | Daniel Binns - Interbrand

CONT01
Making Every Moment Personal, Every Experience Shoppable

Jean-Michel Pittet - Adobe | Toby Wright - The Telegraph Media Group

14:50 - 15:10
IT02
Business in the post pandemic era – Fireside chat with Global CIO, Olam International

Thiagaraja Manikandan - Olam International

MKTG02
Your data is talking to you, Are you listening? - Fireside chat with Head of Marketing Performance, Nykaa

Soumitra Dhankar - Adobe

CONT02
Humanizing Digital Experiences – Fireside chat with Chief Strategy & Development Officer, BIAL

Satyaki Ragunath - Bangalore International Airport | Gowthamram Nallan - Adobe

15:10 - 15:30
IT03
Adobe Experience Manager: Top Innovations

Daniel Hansens - Adobe | Cedric Huesler - Adobe

MKTG03
Connecting Experiences Across the Customer Journey

Timo Kohlberg - Adobe | Doan Than - Adobe

CONT03
Commerce-led, Experience-led or Headless: Choosing the Right Approach

Michael Plimsoll - Adobe | Bethan Williams-James - Adobe

15:30 - 16:00

Closing Keynote: Customer Panel | Key Takeaways

Nitin Singhal - Adobe | Molly Kapoor - Aditya Birla Capital | Vishal Subharwal - HDFC Life Insurance | Jogendra Singh - Hero Corporate Service

Speakers

Meet the changemakers transforming their businesses.
They'll share their thinking and strategies leading to new success.

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Shantanu Narayen

Chairman, President and CEO
Adobe

Shantanu Narayen, chairman, president and chief executive officer of Adobe, has transformed the company into an industry innovator by pioneering a cloud-based subscription model for its creative suite, establishing the gold standard for digital documents and creating and leading the explosive digital experience category. Today, he’s driving the company’s strategy to unleash creativity for all, accelerate document productivity and power digital business. Under Shantanu’s leadership, Adobe has achieved record revenue and industry recognition for its inclusive, innovative and exceptional workplace including being continuously named a Great Place to Work and a Most Admired Company by Fortune.

Shantanu joined Adobe in 1998 as vice president and general manager of its engineering technology group. He became president and COO in 2005, CEO in 2007 and chairman of the board in 2017. Shantanu is vice chairman of the US-India Strategic Partnership Forum and sits on the board of Pfizer. He previously served as a director of Dell and is a past member of the U.S. President’s Management Advisory Board.

Shantanu has been recognized by several publications as one of the world’s leading executives, including Barron’s World’s Best CEOs and Fortune Businessperson of the Year lists, and named a Top CEO by Glassdoor based on employee feedback. He is a recipient of India’s civilian honour Padma Shri and the Economic Times Global Indian of the Year award.

Before joining Adobe, Shantanu held product development roles at Apple and Silicon Graphics before co-founding an early photo-sharing startup, Pictra. Shantanu holds five patents. He has a bachelor’s degree in electronics engineering from Osmania University, a master’s degree in computer science from Bowling Green State University and a master’s degree in business administration from the University of California at Berkeley’s Haas School of Business. Shantanu once represented India in sailing at an Asian regatta.

http://www.adobe.com/

Simon Sinek


Simon Sinek Inc

Simon is an unshakable optimist. He believes in a bright future and our ability to build it together.

Described as “a visionary thinker with a rare intellect,” Simon has devoted his professional life to help advance a vision of the world that does not yet exist; a world in which the vast majority of people wake up every single morning inspired, feel safe wherever they are and end the day fulfilled by the work that they do.

Simon is the author of multiple best selling books including Start With Why, Leaders Eat Last, Together is Better, and The Infinite Game.

Simon Tate

President, Asia Pacific
Adobe

Simon is a 20-year IT veteran with rich experience across a variety of business development and leadership roles in Asia Pacific. He has served on a number of advisory boards with technology companies in early stage funding, and holds copyright over the Professional 6© Risk Management Methodology, now used by an estimated 5,000+ B2B sales people globally. 

Simon was born in Australia, grew up in South Africa and Zimbabwe, before completing his tertiary studies back in Australia - graduating in Engineering from the University of Technology Sydney. He has recently returned from Singapore and now lives in Sydney with his wife and two children. 

Before joining Adobe, Simon worked with companies such as NetComm, Gateway Computers, Hummingbird/Opentext, Dell EMC, SAP, and Salesforce. The three values Simon has firmly anchored himself to through his career are: Fun, Family and Freedom. He considers himself a Rugby ‘tragic’, a motorsport aficionado, and loves a day out boating with friends and family.

Molly Kapoor

Head of Marketing
Aditya Birla Capital

Molly Kapoor is Head of Marketing at Aditya Birla Sun Life AMC Limited and she has been a part of ABSLAMC for over a decade. Molly has been leading the Marketing practice at ABSLAMC since 2014 and was previously the Head of Customer Services, Experience, and Branch Operations. Molly has played a key role in spearheading some of the significant business expansion mandates & marketing initiatives at ABSLAMC. Additionally, She has been one of the founding members of the Financial Literacy Core Committee of the Association of Mutual Funds of India (AMFI). In addition to contributing to the financial literacy mandate of AMFI, Molly headed the Digital Marketing team within the committee. This marks her key contribution to Mutual Fund industry, during which period, industry saw significant growth to add over 3.5 million new customers within a year.
 
Molly is also one of the five shortlists for ET Prime Women Leadership Awards 2020 for Brand and Marketing Leader of the Year. This prestigious nomination is a recognition of her work and contribution to ABSLAMC & the industry for over 20 years.

In a career spanning over twenty years, Molly has worked fundamentally in the Mutual Funds industry. She has previously worked for ICICI Prudential AMC where she managed service operations and service quality.

Molly holds a Master’s degree in Economics from Bhimrao Ambedkar University and an Executive MBA degree from Narsee Monjee Institute of Management Studies. She is also a Six Sigma Green Belt Practitioner.

Satyaki Ragunath

Chief Strategy & Development Officer
Bangalore International Airport

Satyaki is the Chief Strategy & Development Officer at BIAL. He has almost two decades of experience in working with public and private sector investors and operators of aviation and transport infrastructure advising on business, finance, strategy, regulatory and project delivery related initiatives across the world. During this time, he has had extensive experience with aviation system planning across major cities viz. Chicago, Dubai, Houston, Istanbul, London, New Delhi etc.
 
In his role at BIAL, Satyaki leads the Strategy and Development BU focusing on (i) front-end corporate strategy and business development; (ii) traffic forecasting and slot coordination; (iii) the aviation business including airline marketing, cargo and concessionaires; (iv) capacity,  master planning and programme management; and (v) innovation and digital transformation.
 
Prior to joining BIAL, Satyaki was with GMR Airports Ltd as Chief Innovation Officer for the airport sector across the group. Before this, he held leadership roles at London Stansted Airport, Dubai Airports, where he was Head of Master Planning and as Managing Director at LeighFisher, a specialist global airport advisory firm.
 
Satyaki has an undergraduate degree in Architecture from IED, Vallabh Vidyanagar and a masters in urban design (with a focus in transportation) from the University of California, Berkeley. 

Martha Bennett

VP, Principal Analyst Serving CIO Professionals
Forrester

Martha serves CIOs and other tech leaders, helping them understand the impact of emerging technologies on their business. Martha provides in-depth coverage of blockchain technology and business intelligence (BI), as well as analytics and artificial intelligence at a strategic level. In her blockchain research, Martha focuses on demystifying this emerging technology, helping CIOs and strategy teams identify appropriate use cases and navigate the broad ecosystem of startups and established providers offering software and services. In her BI research, Martha analyses the effect of emerging technologies and business pressures on the way BI capabilities are managed and delivered, and she helps CIOs and their business partners develop data and analytics strategies fit for the digital age.

https://go.forrester.com

Vishal Subharwal

Executive Vice President
HDFC Life Insurance

Vishal Subharwal is the Executive Vice President of HDFC Life Insurance, India’s leading life insurer and heads the E-commerce & Digital Marketing functions.

Vishal has over 20 years of extensive cross functional experience in digital transformation, strategy & consulting roles. He has been associated with HDFC Life for over 10 years handling a diverse set of responsibilities across Strategy, Analytics & Business Insights and currently responsible is for developing and executing the e-commerce strategy at HDFC life that spans across – Web, Social, Mobility and effectively tapping into digital ecosystems for funnel optimization, customer acquisition and onboarding.

Vishal brings in expertise from one of the world’s fastest growing economies that is also very rapidly digitizing

Jogendra Singh

Senior Vice President (Finance)
Hero Corporate Service

Jogendra Singh is Sr. Vice President (Finance) for Hero Corporate Service Ltd and is responsible  for Finance operations of Hero Enterprise which includes companies engaged in manufacturing, Real Estate, Service industry, Educational Institute and Insurance Broking operations. He is also on Board of several companies in Hero Enterprise. An industry veteran for over 30 years, Jogendra has donned various roles in various Hero Groups’ ventures and initiatives in the current and earlier assignments.

Till Dec 2015, Jogendra Singh was Chief Accounting Officer for Daimler India Commercial Vehicles P Ltd responsible for Finance, taxation and External Affairs. As first employee of the Greenfield venture of Daimler in India, Jogendra has been instrumental in the establishment of Daimler’s entry in India with the promise of bringing a leap in the technology for commercial vehicles market in India. This has been achieved with introduction of ‘Bharat Benz, Mercedes Benz and Fuso range of Trucks and Buses for India and export markets. During his tenure at Daimler he headed external affairs committee.

He has taken keen interest in interacting with students in India and abroad including at IMT, Hyderabad and colleges affiliated with Pokhra University, Nepal.

Jogendra is a Chartered Accountant and a post graduate of Commerce from Agra University. He was at 7th place in the Merit List in B.Com. Exam at Agra University in 1982

As shown by his experience in social work, he is enthusiastic about establishing what is best for the individual and always strives to do the best for stakeholders. He also has the enthusiasm and determination to ensure that he makes a success of his role as well as inspire , motivate and help people around him on the path to success.

Daniel Binns

US Chief Executive Officer
Interbrand

Daniel is the US Chief Executive Officer of Interbrand, the world’s leading brand consultancy. He has been with the company for seven years and leads an integrated team of strategists, designers, writers, researchers and innovators who help clients leverage their brands to grow their businesses. His clients in the US range from Google, Microsoft and Amazon to Samsung, Ford and Unilever.

He has worked with C-level teams to activate brand programs for their customers and employees; helped them define their purpose, navigate mergers acquisitions and divestitures, reposition their brands and tackle strategic business challenges.

Daniel is a true globalist and has worked in seven different countries across four continents during his 30 years in the branding and communications industry. He spent 18 years with the advertising agency McCann Erickson where he held positions as EVP and Worldwide Account Director on the Coca-Cola and Unilever business, Regional President for McCann Africa, as well as CEO in Indonesia and Malaysia.

He now lives in New York with his American wife and their two boys.

https://www.interbrand.com

Thiagaraja Manikandan

Senior Vice President & Chief Technology Officer
Olam International

Thiagaraja Manikandan, a.k.a. Mani is the President & Group CIO for Olam International Limited. In this role, he is responsible for the Information and Digital Technology strategy for Olam. He successfully spearheaded Olam’s 1st ever global IT strategy creating an end-to-end best of breed integrated IT ecosystem of a core technology backbone comprising of – a  unique SAP Global Template, Digital Commodity Trading & Risk Management platform and Analytics along with special purpose bolt-on extensions supported by a strong underlying infrastructure and collaboration portfolio.

 Subsequently, he successfully embarked on an end-to-end digital technology vision to connect Olam’s business ecosystem starting from the farmers up to the customers while digitizing everything in-between as well, with an aim to bring greater efficiency, business transformation and disruptive innovations in its business model. Mani strongly believes technology should be looked upon for innovation and not just as an automation agent. 

Mani’s career spans across multiple industries including Media, Consumer Durable, Global Logistics, CPG, Retail, Food and Agribusiness Industries – implementing IT transformation journeys successfully across various companies.

Toby Wright

CTO
The Telegraph Media Group

Toby Wright is chief technology officer at Telegraph Media Group and has worked in the technology and media sectors for 32 years. Leading teams responsible for the design and build of digital products and services including the Telegraph website, Toby oversees engineering, development, architecture and technology strategy both for consumer products and services and enterprise systems. He worked previously at Reuters, where he was responsible for leading the content technology function, supporting 120 international locations delivering real-time news (text, pictures and video) and data. Prior to that, he spent 16 years with Intel Corporation, in various global IT engineering and management roles, latterly responsible for the planning and implementation of commercial internet data centres.

http://www.twitter.com/tobywright

https://www.linkedin.com/in/tobywright/

https://www.telegraph.co.uk

Anjul Bhambhri

Vice President, Adobe Experience Cloud Platform Engineering
Adobe

Anjul Bhambhri is vice president of Platform Engineering at Adobe. In her role, Anjul leads Adobe Experience Platform strategy, development and technology partnerships with Microsoft Azure.

Anjul has nearly three decades of experience in enterprise technology development with a focus on establishing industry leadership in big data, databases and analytics. She has launched technology ventures within mature companies, growing them into global organisations with significant revenue streams.

Prior to joining Adobe in 2016, Anjul spent 14 years at IBM, most recently serving as vice president of Engineering for the Big Data and Analytics Platform where she has helped integrate technology and teams, all while growing combined customer bases.

Anjul holds a Bachelor’s in Electrical Engineering from the University of Delhi. She was ranked #8 in on Business Insider’s “Most Powerful Female Engineers” list in 2018 and in 2013, selected by Strata Today as “Your Top Picks” in the Women in Data category, and YWCA of Silicon Valley “Tribute to Women” award in 2009.

https://twitter.com/AnjulBhambhri

https://www.linkedin.com/in/anjulbhambhri/

http://www.adobe.com/

Soumitra Dhankar

Manager, Solution Consulting, India
Adobe

Soumitra leads the Solution Consulting team supporting the Focus accounts at DX business in Adobe.  With over 20 years of experience in helping customers grow business using Customer Experience (CX) as a differentiator using multiple CX/CRM solutions. His passion includes helping organisations grow their business using experience as a differentiator with the Content Marketing, Digital Analytics, Personalisation and Marketing automation products of Adobe Experience Cloud.
Soumitra’s thought leadership includes being the keynote speaker representing Adobe in digital experience events across India and Adobe events.

Timo Kohlberg

Senior Manager & EMEA Lead Product Marketing
Adobe

Timo Kohlberg is a digital marketing and cross-channel campaign management expert, focusing on creation of superior customer experiences. At Adobe, he is a senior manager of product marketing for the Customer Journey Management portfolio (center of the Adobe Experience Cloud & Platform) leading go-to-market strategy, communication, and business development across EMEA and other global regions. Timo is a renowned speaker at leading digital marketing events and congresses, and a thought leader on artificial intelligence, content velocity, customer journey management and mobile marketing strategies in B2B as well as B2C. Timo Kohlberg has more than 12 years of experience in the software industry, working for mid-size and enterprise companies including Infor, where he was responsible for Product Marketing and Demand Generation, covering key regions in EMEA. He holds a degree in Business Administration with emphasis on Marketing from Northumbria University in Newcastle and Munich University of Applied Sciences.

http://www.twitter.com/t_kohlberg

https://www.linkedin.com/in/tkohlberg

http://www.adobe.com/

Gowthamram Nallan

Manager, Solution Consulting, India
Adobe

Gowthamram Nallan, Manager, Solution Consulting, India, works with Adobe's leading customers & partners as they take advantage of Digital Marketing & Media solutions. He has more than twenty years of experience assisting large organisations across several verticals with their Strategy, Planning & Execution of Online Experience & eCommerce initiatives.

He has worked in various capacities including defining Technical & Solution architecture, Project & Delivery management and has consulted for leading organizations in India, Europe & the US consulting for leaders in the Travel & Hospitality, BFSI, Retail, Education & Telecom industries.

Sunder Madakshira

Director, Marketing India
Adobe

Sunder Madakshira is the Head of Marketing of Adobe India. In this role, he is leading a team of marketers across all businesses and routes to the market. He is responsible for building a multiyear strategy for building Adobe brand awareness, and partners closely with country leadership to grow the Adobe business in India.


Sunder has held leadership roles for over 24 years in Sales and Marketing with companies such as Hindustan Unilever, WIPRO, VISA, SAP and Infosys. He specializes in brand management, thought leadership and lead generation functions of marketing. He is considered a pioneer in Data Driven Operating Models (DDOM) in B2B marketing in India.


He is a recognized speaker in industry forums such as ASSOCHAM, NASSCOM and CII. His views on marketing have been quoted by publications such as Forbes, The Economic Times, Mint, Times of India and Hindu Business Line. His weblog www.madakshira.com has 150,000 subscribers.


He shares his expertise in Marketing and Sales with B school students in India and abroad including IIMs in Ahmedabad, Kolkata and Bangalore. Internationally, he has spoken at The Columbia Business School, New York, The Stanford Business School in California and The London School of Business, London.


He is learning to play the Indian stringed instrument, the Veena. He volunteers his time with the non-profit organization Madhvacharya for the Youth, which seeks to create awareness about Indian scriptures amongst the youth.

Jean-Michel Pittet

VP of Engineering of Adobe Experience Manager
Adobe

Jean-Michel Pittet is the VP of Engineering of Adobe Experience Manager (AEM). Jean-Michel led AEM through many phases: from early days in 2001 to "the" market leading solution, continually innovating and moving the product into the Cloud: always on, always up to date and naturally autoscaling for content velocity, across all channels. Leveraging AI/ML algorithms and the experience coming through a stable and growing team of industry experts.

He is the author of two Internet Engineering Task Force (IETF) standards and speaker at conferences. Jean-Michel is honoured to be an Apache and Linux kernel open source committer. Jean-Michel has an MBA from the University of California, Berkeley and a MsC in Computational Sciences and Engineering from ETH/EPFL.

https://twitter.com/jmpittet

http://uk.linkedin.com/in/pittet

http://www.adobe.com/

Michael Plimsoll

Senior Manager, Product & Industry marketing
Adobe

Michael is a seasoned innovative marketer focused on driving efficiencies and improved return on investment through the better use of data and content in Marketing and eCommerce. He has an extensive background in data driven marketing, eCommerce, content management, cross-channel marketing and digital advertising.

Michael currently works in the Product & Industry Marketing team at Adobe. In this role he helps Adobe’s customers across EMEA to better achieve their marketing & commerce objectives through deep industry insight and best practises, as well as ensuring they are maximising their use of Adobe solutions.

http://www.twitter.com/MichaelPlimsoll

http://www.linkedin.com/in/michaelplimsoll

http://www.adobe.com/

Nitin Singhal

Head of Digital Experience Business, India
Adobe

Nitin Singhal is Head of Digital Experience business in India, where he leads the long-term business growth strategy and ensure the execution of key steps in acquiring new customer and strengthening the install base. Nitin has more than 28 years of experience, helping Enterprise & Government clients, across industries, adopt Information Technology solutions that drive business value and create a strategic differentiation in the market. He has been leading high-performance teams and has had several challenging opportunities where he was able to turn around the business, hire/retain top talent and build the strategy for the long-term sustenance.


Prior to Adobe, Nitin was Vice President of Sales at Salesforce, and before that he was with Oracle where he headed the CX business in India. Nitin has also worked with several other top IT brands like IBM and Microsoft in various leadership roles, before moving from the manufacturing industry where he spent 4 years with P&L responsibility.


Nitin has attained several educational qualifications both on the business and technical side. He completed his diploma in computer studies from National Centre for Information Technology, UK. He is a MBA with specialization in Marketing from Symbiosis, Pune and he completed his Post- graduation degree in manufacturing from NIFT.


Nitin is a keen outdoor sportsman and passionate about physical fitness.

Suresh Vittal

VP, Experience Cloud Platform & Products
Adobe

Suresh Vittal leads product management, product marketing and go-to-market strategy for Adobe’s Digital Experience business. Adobe Experience Cloud is the most comprehensive set of applications helping brands drive digital transformation and includes Experience Manager, Campaign, Analytics, Target, Audience Manager, Marketo Engage and Magento Commerce. Suresh oversees Adobe Experience Platform and roadmap to deliver on the promise of Adobe Experience Cloud.

He joined Adobe in 2013 through the Neolane acquisition where he served as Chief Product Officer. Before Neolane, he built and scaled the Customer Intelligence practice at Forrester Research, focusing on enterprise marketing technologies, database marketing strategies, and customer analytics.

https://twitter.com/sureshvittal

https://www.linkedin.com/in/suresh-vittal-225287/

http://www.adobe.com/

Bethan Williams-James

Solutions Consultant
Adobe

Bethan joined Adobe as a Solutions Consultant in May 2020. She joined Adobe having used the Magento product extensively as an end-user, working in the E-commerce teams of fashion and accessories brands such as Liberty London, I.D. Sarrieri and Lola Rose. Loving a challenge, she chose specifically to join businesses early that were in their e-commerce journey to help digitally transform them across online trading, ecommerce development and digital marketing.

https://www.linkedin.com/in/bethan-williams-james-73aa008a/

http://www.adobe.com/

Daniel Hansens

Senior Product Marketing Manager, AEM and Target
Adobe

http://www.adobe.com/

Cedric Huesler

Director, Product Management
Adobe

Cedric Huesler is director product management for Digital Experience Management at Adobe. He joined Adobe with the acquisition of Day Software in 2010. In his role, he is responsible for product direction and strategy of Adobe Experience Manager (AEM) – with focus on web content management and in-venue/in-store experiences.

Prior to Adobe, Huesler was engineering director at Local.ch, Switzerland’s online phone book and Yellow Pages. Huesler has 16 years' experience in the web content management space. He lives in San Francisco (California) and loves spending time hiking and skiing.


http://www.twitter.com/keepthebyte

www.linkedin.com/in/cedrichuesler

http://www.adobe.com/

Doan Than

Senior Solutions Consultant
Adobe

Doan Than is an experienced technologist with over 10 years in the IT industry and is interested in the intersection between business and technology. Doan is interested in helping brands plan and achieve their marketing goals and to help them maximise their ROI using technology.

https://www.linkedin.com/in/doan-than-71965846/

http://www.adobe.com/

Opening Keynote | The New Era in Experience | Executive Update & Luminary Speaker

Reset and Rethink for a New Era in Experience

Digital transformation has been an imperative for years, but brands now face challenges that have raised the stakes and accelerated their timelines for change. We kick off Experience Makers India with Sunder Madakshira, Head of Marketing of Adobe in India. Explore how businesses can use this moment to reset and rethink the way they work — from their digital customer experiences, to employee engagement, and their wider impact on the world. Adobe Chairman, President and CEO, Shantanu Narayen, will join to share his vision for the future and lay out how Adobe can help brands adapt to a new era in experience, informed by customer insights and fuelled by the desire to change the world through digital experience.

Q&A with Simon Sinek and Simon Tate

In a year where life and work as we know it has been turned on its head, it’s difficult to understand what’s next. Adobe APAC President, Simon Tate, sits down with leadership expert and visionary, Simon Sinek, to unpack what it means to keep up with innovation, what leadership looks like in a digital landscape, and how to grasp optimism and opportunity in a constantly changing world.

Opening Keynote | The New Era in Experience | Executive Update & Luminary Speaker

Reset and Rethink for a New Era in Experience

Digital transformation has been an imperative for years, but brands now face challenges that have raised the stakes and accelerated their timelines for change. We kick off Experience Makers India with Sunder Madakshira, Head of Marketing of Adobe in India. Explore how businesses can use this moment to reset and rethink the way they work — from their digital customer experiences, to employee engagement, and their wider impact on the world. Adobe Chairman, President and CEO, Shantanu Narayen, will join to share his vision for the future and lay out how Adobe can help brands adapt to a new era in experience, informed by customer insights and fuelled by the desire to change the world through digital experience.

Q&A with Simon Sinek and Simon Tate

In a year where life and work as we know it has been turned on its head, it’s difficult to understand what’s next. Adobe APAC President, Simon Tate, sits down with leadership expert and visionary, Simon Sinek, to unpack what it means to keep up with innovation, what leadership looks like in a digital landscape, and how to grasp optimism and opportunity in a constantly changing world.

Opening Keynote | The New Era in Experience | Executive Update & Luminary Speaker

Reset and Rethink for a New Era in Experience

Digital transformation has been an imperative for years, but brands now face challenges that have raised the stakes and accelerated their timelines for change. We kick off Experience Makers India with Sunder Madakshira, Head of Marketing of Adobe in India. Explore how businesses can use this moment to reset and rethink the way they work — from their digital customer experiences, to employee engagement, and their wider impact on the world. Adobe Chairman, President and CEO, Shantanu Narayen, will join to share his vision for the future and lay out how Adobe can help brands adapt to a new era in experience, informed by customer insights and fuelled by the desire to change the world through digital experience.

Q&A with Simon Sinek and Simon Tate

In a year where life and work as we know it has been turned on its head, it’s difficult to understand what’s next. Adobe APAC President, Simon Tate, sits down with leadership expert and visionary, Simon Sinek, to unpack what it means to keep up with innovation, what leadership looks like in a digital landscape, and how to grasp optimism and opportunity in a constantly changing world.

Opening Keynote | The New Era in Experience | Executive Update & Luminary Speaker

Reset and Rethink for a New Era in Experience

Digital transformation has been an imperative for years, but brands now face challenges that have raised the stakes and accelerated their timelines for change. We kick off Experience Makers India with Sunder Madakshira, Head of Marketing of Adobe in India. Explore how businesses can use this moment to reset and rethink the way they work — from their digital customer experiences, to employee engagement, and their wider impact on the world. Adobe Chairman, President and CEO, Shantanu Narayen, will join to share his vision for the future and lay out how Adobe can help brands adapt to a new era in experience, informed by customer insights and fuelled by the desire to change the world through digital experience.

Q&A with Simon Sinek and Simon Tate

In a year where life and work as we know it has been turned on its head, it’s difficult to understand what’s next. Adobe APAC President, Simon Tate, sits down with leadership expert and visionary, Simon Sinek, to unpack what it means to keep up with innovation, what leadership looks like in a digital landscape, and how to grasp optimism and opportunity in a constantly changing world.

IT01 - The New Era in Experience is built on a foundation of data

The past few years have seen consumers becoming increasingly aware of their data and how it is being used. Today, a changing regulatory environment and consumer technologies are further defining digital relationships. Leading companies are attempting to adapt to a new marketing dynamic, demanding that they lean into privacy, demonstrate transparency and continue to build trust with consumers.

First movers are focusing on governance and technology, and this creates challenges and opportunities for CIO and Tech Leaders.

Join this session to hear from Adobe's VP of Platform Engineering and industry experts of new ways to think about data strategies and how a data foundation built on modern, cloud-based data infrastructures can help create a universal version of “truth.”

IT01 - The New Era in Experience is built on a foundation of data

The past few years have seen consumers becoming increasingly aware of their data and how it is being used. Today, a changing regulatory environment and consumer technologies are further defining digital relationships. Leading companies are attempting to adapt to a new marketing dynamic, demanding that they lean into privacy, demonstrate transparency and continue to build trust with consumers.

First movers are focusing on governance and technology, and this creates challenges and opportunities for CIO and Tech Leaders.

Join this session to hear from Adobe's VP of Platform Engineering and industry experts of new ways to think about data strategies and how a data foundation built on modern, cloud-based data infrastructures can help create a universal version of “truth.”

MKTG01 - The customer dictates the journey in the New Era in Experience

Understanding a person means understanding their context; if you can see the world through their eyes you can predict and serve their needs. Managing the customer’s journey has risen to become a top priority for Customer Experience leaders. Used in concert with personalisation journey management allows marketers to influence the process of being a customer, and in a world where instant, responsive service is the standard, it is often the case that the process is the product. This sounds easy but where should you start and how can technology support your needs for customer journey management? Join Suresh Vittal, VP Adobe Experience Cloud to find out more.

MKTG01 - The customer dictates the journey in the New Era in Experience

Understanding a person means understanding their context; if you can see the world through their eyes you can predict and serve their needs. Managing the customer’s journey has risen to become a top priority for Customer Experience leaders. Used in concert with personalisation journey management allows marketers to influence the process of being a customer, and in a world where instant, responsive service is the standard, it is often the case that the process is the product. This sounds easy but where should you start and how can technology support your needs for customer journey management? Join Suresh Vittal, VP Adobe Experience Cloud to find out more.

CONT01 - Making Every Moment Personal, Every Experience Shoppable

Digital technologies of every kind have now reached consumers and business people on every continent. Pervasive use of this technology has reset people’s expectations of how they engage with the world around them. Your customers’ expectations of your company are now higher than ever. As consumers or as business buyers we demand immersive, personalised and seamless experiences no matter where, when or how we choose to transact. We want incredibly relevant interactions without sacrificing privacy. We want consistently high quality and value-added engagements that map to our preferences. And we want you to recognise us, whether we’re in-store or online, on our mobile devices or at our desktops. In short, we expect our interactions in the digital world to be like our interpersonal relations in the physical world. Join this session to hear from Jean-Michel Pittet, VP Engineering for Adobe Experience Manager, on how these trends and themes are shaping the future of content and commerce technologies.

CONT01 - Making Every Moment Personal, Every Experience Shoppable

Digital technologies of every kind have now reached consumers and business people on every continent. Pervasive use of this technology has reset people’s expectations of how they engage with the world around them. Your customers’ expectations of your company are now higher than ever. As consumers or as business buyers we demand immersive, personalised and seamless experiences no matter where, when or how we choose to transact. We want incredibly relevant interactions without sacrificing privacy. We want consistently high quality and value-added engagements that map to our preferences. And we want you to recognise us, whether we’re in-store or online, on our mobile devices or at our desktops. In short, we expect our interactions in the digital world to be like our interpersonal relations in the physical world. Join this session to hear from Jean-Michel Pittet, VP Engineering for Adobe Experience Manager, on how these trends and themes are shaping the future of content and commerce technologies.

CONT01 - Making Every Moment Personal, Every Experience Shoppable

Digital technologies of every kind have now reached consumers and business people on every continent. Pervasive use of this technology has reset people’s expectations of how they engage with the world around them. Your customers’ expectations of your company are now higher than ever. As consumers or as business buyers we demand immersive, personalised and seamless experiences no matter where, when or how we choose to transact. We want incredibly relevant interactions without sacrificing privacy. We want consistently high quality and value-added engagements that map to our preferences. And we want you to recognise us, whether we’re in-store or online, on our mobile devices or at our desktops. In short, we expect our interactions in the digital world to be like our interpersonal relations in the physical world. Join this session to hear from Jean-Michel Pittet, VP Engineering for Adobe Experience Manager, on how these trends and themes are shaping the future of content and commerce technologies.

IT02 - Business in the post pandemic era – Fireside chat with Global CIO, Olam International

In this fireside chat with the CIO of Olam International - Thiagaraja Manikandan, learn how the CIO’s office at Olam International is leading the way by being the architects of the customer experience in the post pandemic era.

MKTG02 - Your data is talking to you, Are you listening? - Fireside chat with Head of Marketing Performance, Nykaa

Data is the guiding light for the new age marketeers. In this fireside chat with Atoshi Chakraborty from Nykaa learn on how she and her team use data extensively to fuel Nykaa’s business by running marketing campaigns that hit the correct cord with their consumers.

CONT02 - Humanizing Digital Experiences – Fireside chat with Chief Strategy & Development Officer, BIAL

In this fireside chat with Satyaki Ragunath, we speak to him on how the Bangalore International Airport is leading the way by connecting with their consumers through digital channels and yet ensuring that they don’t lose the human touch. Learn in this session how Bangalore airport is using digital technologies to communicate with passengers at every step of their journey to win back their confidence and provide them with a safe and exceptional experiences.

CONT02 - Humanizing Digital Experiences – Fireside chat with Chief Strategy & Development Officer, BIAL

In this fireside chat with Satyaki Ragunath, we speak to him on how the Bangalore International Airport is leading the way by connecting with their consumers through digital channels and yet ensuring that they don’t lose the human touch. Learn in this session how Bangalore airport is using digital technologies to communicate with passengers at every step of their journey to win back their confidence and provide them with a safe and exceptional experiences.

IT03 - Adobe Experience Manager: Top Innovations

Discover the top innovations Experience Manager offers as a cloud-native service. Learn how you can achieve SaaS-like agility to adapt to ever-changing market expectations and stay ahead of the latest innovations in customer experience management.

IT03 - Adobe Experience Manager: Top Innovations

Discover the top innovations Experience Manager offers as a cloud-native service. Learn how you can achieve SaaS-like agility to adapt to ever-changing market expectations and stay ahead of the latest innovations in customer experience management.

MKTG03 - Connecting Experiences Across the Customer Journey

Every experience business must adapt to quickly changing customer expectations whether the customer is a consumer or a business, orchestrating every moment of interaction. Join this session to learn how Adobe’s customer journey management solutions help brands deliver connected, contextual and personalised experiences across the entire customer journey.

MKTG03 - Connecting Experiences Across the Customer Journey

Every experience business must adapt to quickly changing customer expectations whether the customer is a consumer or a business, orchestrating every moment of interaction. Join this session to learn how Adobe’s customer journey management solutions help brands deliver connected, contextual and personalised experiences across the entire customer journey.

CONT03 - Commerce-led, Experience-led or Headless: Choosing the Right Approach

While every enterprise needs to provide a differentiated customer experience in the shopping journey, it's not one-size-fits-all across all product lines, brands, geographies or customer segments. In this session, we'll review the business and technical considerations for choosing one approach over another. Learn how to combine Magento Commerce with Adobe Experience Manager to meet the varying needs while taking advantage of scale, operational efficiencies and cross-brand insights with a shared content and commerce platform.

CONT03 - Commerce-led, Experience-led or Headless: Choosing the Right Approach

While every enterprise needs to provide a differentiated customer experience in the shopping journey, it's not one-size-fits-all across all product lines, brands, geographies or customer segments. In this session, we'll review the business and technical considerations for choosing one approach over another. Learn how to combine Magento Commerce with Adobe Experience Manager to meet the varying needs while taking advantage of scale, operational efficiencies and cross-brand insights with a shared content and commerce platform.

Closing Keynote: Customer Panel | Key Takeaways

As Experience Makers India comes to a close, hear from our customer panel as they dive into the big questions. Join Molly Kapoor (Aditya Birla Capital), Jogendra Singh (Hero Corporate Service), Vishal Subharwal (HDFC Life Insurance), and Adobe’s own Nitin Singhal (Head of Digital Experience, India) as they discuss what it means to create data-driven strategies and deliver dynamic experiences in an ever-changing digital landscape.

Closing Keynote: Customer Panel | Key Takeaways

As Experience Makers India comes to a close, hear from our customer panel as they dive into the big questions. Join Molly Kapoor (Aditya Birla Capital), Jogendra Singh (Hero Corporate Service), Vishal Subharwal (HDFC Life Insurance), and Adobe’s own Nitin Singhal (Head of Digital Experience, India) as they discuss what it means to create data-driven strategies and deliver dynamic experiences in an ever-changing digital landscape.

Closing Keynote: Customer Panel | Key Takeaways

As Experience Makers India comes to a close, hear from our customer panel as they dive into the big questions. Join Molly Kapoor (Aditya Birla Capital), Jogendra Singh (Hero Corporate Service), Vishal Subharwal (HDFC Life Insurance), and Adobe’s own Nitin Singhal (Head of Digital Experience, India) as they discuss what it means to create data-driven strategies and deliver dynamic experiences in an ever-changing digital landscape.

Closing Keynote: Customer Panel | Key Takeaways

As Experience Makers India comes to a close, hear from our customer panel as they dive into the big questions. Join Molly Kapoor (Aditya Birla Capital), Jogendra Singh (Hero Corporate Service), Vishal Subharwal (HDFC Life Insurance), and Adobe’s own Nitin Singhal (Head of Digital Experience, India) as they discuss what it means to create data-driven strategies and deliver dynamic experiences in an ever-changing digital landscape.