EXPERIENCE
MAKERSON
DEMAND

The New Era in Experience.

No more business as usual. 2020 has brought challenges - and the opportunity to accelerate digital change. Now is the time to reset and reimagine the ways we live and work.

Get access to an exciting schedule of on-demand sessions that will help you develop your digital success and embrace every opportunity.

Watch now

Keynote speakers.

Bold thinkers, visionaries and experts share their stories to inspire new perspectives and solutions. 

Vishal Subharwal
Executive Vice President
HDFC Life Insurance

Molly Kapoor
Head of Marketing,
Aditya Birla Sunlife Mutual Fund

Simon Sinek
Founder and Visionary
Simon Sinek Inc

Jogendra Singh
Senior Vice President (Finance),
Hero Corporate Service

Watch the event on-demand.

Revisit the latest in our Experience Makers series and watch an exciting schedule of on-demand sessions that will help you develop your digital acceleration and embrace every opportunity. Hear from experience makers including visionary brands such as Olam International, Nykka and BIAL that have digitally transformed, emerging better prepared for the future.

Choose from the tracks spanning IT, Marketing, Content & Commerce as well as the Customer Innovation sessions to hear how business leaders have turned their vision into reality with the help of Adobe and our partners.

Speakers

Meet the changemakers transforming their businesses.
They'll share their thinking and strategies leading to new success.

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Adobe Staff

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Shantanu Narayen

Chairman, President and CEO
Adobe

Shantanu Narayen, chairman, president and chief executive officer of Adobe, has transformed the company into an industry innovator by pioneering a cloud-based subscription model for its creative suite, establishing the gold standard for digital documents and creating and leading the explosive digital experience category. Today, he’s driving the company’s strategy to unleash creativity for all, accelerate document productivity and power digital business. Under Shantanu’s leadership, Adobe has achieved record revenue and industry recognition for its inclusive, innovative and exceptional workplace including being continuously named a Great Place to Work and a Most Admired Company by Fortune.

Shantanu joined Adobe in 1998 as vice president and general manager of its engineering technology group. He became president and COO in 2005, CEO in 2007 and chairman of the board in 2017. Shantanu is vice chairman of the US-India Strategic Partnership Forum and sits on the board of Pfizer. He previously served as a director of Dell and is a past member of the U.S. President’s Management Advisory Board.

Shantanu has been recognized by several publications as one of the world’s leading executives, including Barron’s World’s Best CEOs and Fortune Businessperson of the Year lists, and named a Top CEO by Glassdoor based on employee feedback. He is a recipient of India’s civilian honour Padma Shri and the Economic Times Global Indian of the Year award.

Before joining Adobe, Shantanu held product development roles at Apple and Silicon Graphics before co-founding an early photo-sharing startup, Pictra. Shantanu holds five patents. He has a bachelor’s degree in electronics engineering from Osmania University, a master’s degree in computer science from Bowling Green State University and a master’s degree in business administration from the University of California at Berkeley’s Haas School of Business. Shantanu once represented India in sailing at an Asian regatta.

http://www.adobe.com/

Simon Tate

President, Asia Pacific
Adobe

Simon is a 20-year IT veteran with rich experience across a variety of business development and leadership roles in Asia Pacific. He has served on a number of advisory boards with technology companies in early stage funding, and holds copyright over the Professional 6© Risk Management Methodology, now used by an estimated 5,000+ B2B sales people globally. 

Simon was born in Australia, grew up in South Africa and Zimbabwe, before completing his tertiary studies back in Australia - graduating in Engineering from the University of Technology Sydney. He has recently returned from Singapore and now lives in Sydney with his wife and two children. 

Before joining Adobe, Simon worked with companies such as NetComm, Gateway Computers, Hummingbird/Opentext, Dell EMC, SAP, and Salesforce. The three values Simon has firmly anchored himself to through his career are: Fun, Family and Freedom. He considers himself a Rugby ‘tragic’, a motorsport aficionado, and loves a day out boating with friends and family.

http://www.adobe.com/

Molly Kapoor

Head of Marketing
Aditya Birla Sunlife Mutual Fund

Molly Kapoor is Head of Marketing at Aditya Birla Sun Life AMC Limited and she has been a part of ABSLAMC for over a decade. Molly has been leading the Marketing practice at ABSLAMC since 2014 and was previously the Head of Customer Services, Experience, and Branch Operations. Molly has played a key role in spearheading some of the significant business expansion mandates & marketing initiatives at ABSLAMC. Additionally, She has been one of the founding members of the Financial Literacy Core Committee of the Association of Mutual Funds of India (AMFI). In addition to contributing to the financial literacy mandate of AMFI, Molly headed the Digital Marketing team within the committee. This marks her key contribution to Mutual Fund industry, during which period, industry saw significant growth to add over 3.5 million new customers within a year.
 
Molly is also one of the five shortlists for ET Prime Women Leadership Awards 2020 for Brand and Marketing Leader of the Year. This prestigious nomination is a recognition of her work and contribution to ABSLAMC & the industry for over 20 years.

In a career spanning over twenty years, Molly has worked fundamentally in the Mutual Funds industry. She has previously worked for ICICI Prudential AMC where she managed service operations and service quality.

Molly holds a Master’s degree in Economics from Bhimrao Ambedkar University and an Executive MBA degree from Narsee Monjee Institute of Management Studies. She is also a Six Sigma Green Belt Practitioner.

https://mutualfund.adityabirlacapital.com/about-us

Satyaki Raghunath

Chief Strategy & Development Officer
Bangalore International Airport

Satyaki is the Chief Strategy & Development Officer at BIAL. He has almost two decades of experience in working with public and private sector investors and operators of aviation and transport infrastructure advising on business, finance, strategy, regulatory and project delivery related initiatives across the world. During this time, he has had extensive experience with aviation system planning across major cities viz. Chicago, Dubai, Houston, Istanbul, London, New Delhi etc.
 
In his role at BIAL, Satyaki leads the Strategy and Development BU focusing on (i) front-end corporate strategy and business development; (ii) traffic forecasting and slot coordination; (iii) the aviation business including airline marketing, cargo and concessionaires; (iv) capacity,  master planning and programme management; and (v) innovation and digital transformation.
 
Prior to joining BIAL, Satyaki was with GMR Airports Ltd as Chief Innovation Officer for the airport sector across the group. Before this, he held leadership roles at London Stansted Airport, Dubai Airports, where he was Head of Master Planning and as Managing Director at LeighFisher, a specialist global airport advisory firm.
 
Satyaki has an undergraduate degree in Architecture from IED, Vallabh Vidyanagar and a masters in urban design (with a focus in transportation) from the University of California, Berkeley. 

https://www.bengaluruairport.com/corporate.html

Atoshi Chakraborty

Head of Performance Marketing and App
Nykaa

https://www.nykaa.com/who_are_we

Martha Bennett

VP, Principal Analyst Serving CIO Professionals
Forrester

Martha serves CIOs and other tech leaders, helping them understand the impact of emerging technologies on their business. Martha provides in-depth coverage of blockchain technology and business intelligence (BI), as well as analytics and artificial intelligence at a strategic level. In her blockchain research, Martha focuses on demystifying this emerging technology, helping CIOs and strategy teams identify appropriate use cases and navigate the broad ecosystem of startups and established providers offering software and services. In her BI research, Martha analyses the effect of emerging technologies and business pressures on the way BI capabilities are managed and delivered, and she helps CIOs and their business partners develop data and analytics strategies fit for the digital age.

https://go.forrester.com

Vishal Subharwal

Executive Vice President
HDFC Life Insurance

Vishal Subharwal is the Executive Vice President of HDFC Life Insurance, India’s leading life insurer and heads the E-commerce & Digital Marketing functions.

Vishal has over 20 years of extensive cross functional experience in digital transformation, strategy & consulting roles. He has been associated with HDFC Life for over 10 years handling a diverse set of responsibilities across Strategy, Analytics & Business Insights and currently responsible is for developing and executing the e-commerce strategy at HDFC life that spans across – Web, Social, Mobility and effectively tapping into digital ecosystems for funnel optimization, customer acquisition and onboarding.

Vishal brings in expertise from one of the world’s fastest growing economies that is also very rapidly digitizing

https://www.hdfclife.com/about-us

Jogendra Singh

Senior Vice President (Finance)
Hero Corporate Service

Jogendra Singh is Sr. Vice President (Finance) for Hero Corporate Service Ltd and is responsible  for Finance operations of Hero Enterprise which includes companies engaged in manufacturing, Real Estate, Service industry, Educational Institute and Insurance Broking operations. He is also on Board of several companies in Hero Enterprise. An industry veteran for over 30 years, Jogendra has donned various roles in various Hero Groups’ ventures and initiatives in the current and earlier assignments.

Till Dec 2015, Jogendra Singh was Chief Accounting Officer for Daimler India Commercial Vehicles P Ltd responsible for Finance, taxation and External Affairs. As first employee of the Greenfield venture of Daimler in India, Jogendra has been instrumental in the establishment of Daimler’s entry in India with the promise of bringing a leap in the technology for commercial vehicles market in India. This has been achieved with introduction of ‘Bharat Benz, Mercedes Benz and Fuso range of Trucks and Buses for India and export markets. During his tenure at Daimler he headed external affairs committee.

He has taken keen interest in interacting with students in India and abroad including at IMT, Hyderabad and colleges affiliated with Pokhra University, Nepal.

Jogendra is a Chartered Accountant and a post graduate of Commerce from Agra University. He was at 7th place in the Merit List in B.Com. Exam at Agra University in 1982

As shown by his experience in social work, he is enthusiastic about establishing what is best for the individual and always strives to do the best for stakeholders. He also has the enthusiasm and determination to ensure that he makes a success of his role as well as inspire , motivate and help people around him on the path to success.

https://www.herocorp.com/

Daniel Binns

US Chief Executive Officer
Interbrand

Daniel is the US Chief Executive Officer of Interbrand, the world’s leading brand consultancy. He has been with the company for seven years and leads an integrated team of strategists, designers, writers, researchers and innovators who help clients leverage their brands to grow their businesses. His clients in the US range from Google, Microsoft and Amazon to Samsung, Ford and Unilever.

He has worked with C-level teams to activate brand programs for their customers and employees; helped them define their purpose, navigate mergers acquisitions and divestitures, reposition their brands and tackle strategic business challenges.

Daniel is a true globalist and has worked in seven different countries across four continents during his 30 years in the branding and communications industry. He spent 18 years with the advertising agency McCann Erickson where he held positions as EVP and Worldwide Account Director on the Coca-Cola and Unilever business, Regional President for McCann Africa, as well as CEO in Indonesia and Malaysia.

He now lives in New York with his American wife and their two boys.

https://www.interbrand.com

Thiagaraja Manikandan

Senior Vice President & Chief Technology Officer
Olam International

Thiagaraja Manikandan, a.k.a. Mani is the President & Group CIO for Olam International Limited. In this role, he is responsible for the Information and Digital Technology strategy for Olam. He successfully spearheaded Olam’s 1st ever global IT strategy creating an end-to-end best of breed integrated IT ecosystem of a core technology backbone comprising of – a  unique SAP Global Template, Digital Commodity Trading & Risk Management platform and Analytics along with special purpose bolt-on extensions supported by a strong underlying infrastructure and collaboration portfolio.

 Subsequently, he successfully embarked on an end-to-end digital technology vision to connect Olam’s business ecosystem starting from the farmers up to the customers while digitizing everything in-between as well, with an aim to bring greater efficiency, business transformation and disruptive innovations in its business model. Mani strongly believes technology should be looked upon for innovation and not just as an automation agent. 

Mani’s career spans across multiple industries including Media, Consumer Durable, Global Logistics, CPG, Retail, Food and Agribusiness Industries – implementing IT transformation journeys successfully across various companies.

https://www.olamgroup.com/about-olam.html

Toby Wright

CTO
The Telegraph Media Group

Toby Wright is chief technology officer at Telegraph Media Group and has worked in the technology and media sectors for 32 years. Leading teams responsible for the design and build of digital products and services including the Telegraph website, Toby oversees engineering, development, architecture and technology strategy both for consumer products and services and enterprise systems. He worked previously at Reuters, where he was responsible for leading the content technology function, supporting 120 international locations delivering real-time news (text, pictures and video) and data. Prior to that, he spent 16 years with Intel Corporation, in various global IT engineering and management roles, latterly responsible for the planning and implementation of commercial internet data centres.

http://www.twitter.com/tobywright

https://www.linkedin.com/in/tobywright/

https://www.telegraph.co.uk

Anjul Bhambhri

Vice President, Adobe Experience Cloud Platform Engineering
Adobe

Anjul Bhambhri is vice president of Platform Engineering at Adobe. In her role, Anjul leads Adobe Experience Platform strategy, development and technology partnerships with Microsoft Azure.

Anjul has nearly three decades of experience in enterprise technology development with a focus on establishing industry leadership in big data, databases and analytics. She has launched technology ventures within mature companies, growing them into global organisations with significant revenue streams.

Prior to joining Adobe in 2016, Anjul spent 14 years at IBM, most recently serving as vice president of Engineering for the Big Data and Analytics Platform where she has helped integrate technology and teams, all while growing combined customer bases.

Anjul holds a Bachelor’s in Electrical Engineering from the University of Delhi. She was ranked #8 in on Business Insider’s “Most Powerful Female Engineers” list in 2018 and in 2013, selected by Strata Today as “Your Top Picks” in the Women in Data category, and YWCA of Silicon Valley “Tribute to Women” award in 2009.

https://twitter.com/AnjulBhambhri

https://www.linkedin.com/in/anjulbhambhri/

http://www.adobe.com/

Soumitra Dhankar

Manager, Solution Consulting, India
Adobe

Soumitra leads the Solution Consulting team supporting the Focus accounts at DX business in Adobe.  With over 20 years of experience in helping customers grow business using Customer Experience (CX) as a differentiator using multiple CX/CRM solutions. His passion includes helping organisations grow their business using experience as a differentiator with the Content Marketing, Digital Analytics, Personalisation and Marketing automation products of Adobe Experience Cloud.
Soumitra’s thought leadership includes being the keynote speaker representing Adobe in digital experience events across India and Adobe events.

https://adobe.com

Timo Kohlberg

Senior Manager & EMEA Lead Product Marketing
Adobe

Timo Kohlberg is a digital marketing and cross-channel campaign management expert, focusing on creation of superior customer experiences. At Adobe, he is a senior manager of product marketing for the Customer Journey Management portfolio (center of the Adobe Experience Cloud & Platform) leading go-to-market strategy, communication, and business development across EMEA and other global regions. Timo is a renowned speaker at leading digital marketing events and congresses, and a thought leader on artificial intelligence, content velocity, customer journey management and mobile marketing strategies in B2B as well as B2C. Timo Kohlberg has more than 12 years of experience in the software industry, working for mid-size and enterprise companies including Infor, where he was responsible for Product Marketing and Demand Generation, covering key regions in EMEA. He holds a degree in Business Administration with emphasis on Marketing from Northumbria University in Newcastle and Munich University of Applied Sciences.

http://www.twitter.com/t_kohlberg

https://www.linkedin.com/in/tkohlberg

http://www.adobe.com/

Sunder Madakshira

Director, Marketing India
Adobe

Sunder Madakshira is the Head of Marketing of Adobe India. In this role, he is leading a team of marketers across all businesses and routes to the market. He is responsible for building a multiyear strategy for building Adobe brand awareness, and partners closely with country leadership to grow the Adobe business in India.


Sunder has held leadership roles for over 24 years in Sales and Marketing with companies such as Hindustan Unilever, WIPRO, VISA, SAP and Infosys. He specializes in brand management, thought leadership and lead generation functions of marketing. He is considered a pioneer in Data Driven Operating Models (DDOM) in B2B marketing in India.


He is a recognized speaker in industry forums such as ASSOCHAM, NASSCOM and CII. His views on marketing have been quoted by publications such as Forbes, The Economic Times, Mint, Times of India and Hindu Business Line. His weblog www.madakshira.com has 150,000 subscribers.


He shares his expertise in Marketing and Sales with B school students in India and abroad including IIMs in Ahmedabad, Kolkata and Bangalore. Internationally, he has spoken at The Columbia Business School, New York, The Stanford Business School in California and The London School of Business, London.


He is learning to play the Indian stringed instrument, the Veena. He volunteers his time with the non-profit organization Madhvacharya for the Youth, which seeks to create awareness about Indian scriptures amongst the youth.

http://www.adobe.com/

Gowthamram Nallan

Manager, Solution Consulting, India
Adobe

Gowthamram Nallan, Manager, Solution Consulting, India, works with Adobe's leading customers & partners as they take advantage of Digital Marketing & Media solutions. He has more than twenty years of experience assisting large organisations across several verticals with their Strategy, Planning & Execution of Online Experience & eCommerce initiatives.

He has worked in various capacities including defining Technical & Solution architecture, Project & Delivery management and has consulted for leading organizations in India, Europe & the US consulting for leaders in the Travel & Hospitality, BFSI, Retail, Education & Telecom industries.

http://www.adobe.com/

Sridhar Narayan

Digital Leader, India
Adobe

Industry lead for Large Manufacturing, Retail & eCommerce, Travel & Hospitality clients in India. He has 17+ years of enterprise experience providing strategic advice to C-suite and senior executives in the areas of digital transformation, Sales strategy, marketing, insights, and cloud computing. 

Sridhar has been working with broader range of CXOs for India like Aditya Birla, ITC, Olam, ICICI Bank, Makemytrip, TVS Motors, Bajaj Auto etc.

He is skilled in helping organizations reimagine and transform their customer experience, employee engagement, business models, processes and operations, by understanding the opportunities and challenges that new technologies (automation, AI, robotics, IOT, etc.) can have on businesses, their culture, their customers and the world of work. Sridhar is also motivational speaker for younger generation young professionals who would like to be successful in the industry today.

http://www.adobe.com/

Jean-Michel Pittet

VP of Engineering of Adobe Experience Manager
Adobe

Jean-Michel Pittet is the VP of Engineering of Adobe Experience Manager (AEM). Jean-Michel led AEM through many phases: from early days in 2001 to "the" market leading solution, continually innovating and moving the product into the Cloud: always on, always up to date and naturally autoscaling for content velocity, across all channels. Leveraging AI/ML algorithms and the experience coming through a stable and growing team of industry experts.

He is the author of two Internet Engineering Task Force (IETF) standards and speaker at conferences. Jean-Michel is honoured to be an Apache and Linux kernel open source committer. Jean-Michel has an MBA from the University of California, Berkeley and a MsC in Computational Sciences and Engineering from ETH/EPFL.

https://twitter.com/jmpittet

http://uk.linkedin.com/in/pittet

http://www.adobe.com/

Michael Plimsoll

Senior Manager, Product & Industry marketing
Adobe

Michael is a seasoned innovative marketer focused on driving efficiencies and improved return on investment through the better use of data and content in Marketing and eCommerce. He has an extensive background in data driven marketing, eCommerce, content management, cross-channel marketing and digital advertising.

Michael currently works in the Product & Industry Marketing team at Adobe. In this role he helps Adobe’s customers across EMEA to better achieve their marketing & commerce objectives through deep industry insight and best practises, as well as ensuring they are maximising their use of Adobe solutions.

http://www.twitter.com/MichaelPlimsoll

http://www.linkedin.com/in/michaelplimsoll

http://www.adobe.com/

Nitin Singhal

Head of Digital Experience Business, India
Adobe

Nitin Singhal is Head of Digital Experience business in India, where he leads the long-term business growth strategy and ensure the execution of key steps in acquiring new customer and strengthening the install base. Nitin has more than 28 years of experience, helping Enterprise & Government clients, across industries, adopt Information Technology solutions that drive business value and create a strategic differentiation in the market. He has been leading high-performance teams and has had several challenging opportunities where he was able to turn around the business, hire/retain top talent and build the strategy for the long-term sustenance.


Prior to Adobe, Nitin was Vice President of Sales at Salesforce, and before that he was with Oracle where he headed the CX business in India. Nitin has also worked with several other top IT brands like IBM and Microsoft in various leadership roles, before moving from the manufacturing industry where he spent 4 years with P&L responsibility.


Nitin has attained several educational qualifications both on the business and technical side. He completed his diploma in computer studies from National Centre for Information Technology, UK. He is a MBA with specialization in Marketing from Symbiosis, Pune and he completed his Post- graduation degree in manufacturing from NIFT.


Nitin is a keen outdoor sportsman and passionate about physical fitness.

http://www.adobe.com/

Suresh Vittal

VP, Experience Cloud Platform & Products
Adobe

Suresh Vittal leads product management, product marketing and go-to-market strategy for Adobe’s Digital Experience business. Adobe Experience Cloud is the most comprehensive set of applications helping brands drive digital transformation and includes Experience Manager, Campaign, Analytics, Target, Audience Manager, Marketo Engage and Magento Commerce. Suresh oversees Adobe Experience Platform and roadmap to deliver on the promise of Adobe Experience Cloud.

He joined Adobe in 2013 through the Neolane acquisition where he served as Chief Product Officer. Before Neolane, he built and scaled the Customer Intelligence practice at Forrester Research, focusing on enterprise marketing technologies, database marketing strategies, and customer analytics.

https://twitter.com/sureshvittal

https://www.linkedin.com/in/suresh-vittal-225287/

http://www.adobe.com/

Bethan Williams-James

Solutions Consultant
Adobe

Bethan joined Adobe as a Solutions Consultant in May 2020. She joined Adobe having used the Magento product extensively as an end-user, working in the E-commerce teams of fashion and accessories brands such as Liberty London, I.D. Sarrieri and Lola Rose. Loving a challenge, she chose specifically to join businesses early that were in their e-commerce journey to help digitally transform them across online trading, ecommerce development and digital marketing.

https://www.linkedin.com/in/bethan-williams-james-73aa008a/

http://www.adobe.com/

Jordan Capp

Head of Digital Marketing
Swinburne University of Technology

Jordan is a digital marketing professional who has a strong focus on customer journey management, digital product development, growth marketing and omni-channel customer experience design. Jordan has over 10 years’ experience in integrated digital marketing solutions and campaign delivery within the Higher Education sector. 

Jordan commenced at Swinburne in 2012 as Digital Marketing Manager and has since gone on to work as the Product Owner for Adobe Campaign and Adobe Experience Manager as part of a multi-year digital transformation program - to implement the Adobe Experience Cloud and deliver Swinburne’s vision to gain a deeper understanding and deliver meaningful experiences to current and prospective students. 

Having recently completed the digital transformation program, Jordan is now leading Swinburne’s Digital Marketing efforts and harnessing the power of the Adobe Experience Cloud to effectively design, plan, execute and optimise cross-channel marketing solutions that deliver personalised and engaging customer experiences.   

James Horne

Director Of Strategy
Balance Internet

James is a digital commerce innovator and thought leader with a deep passion for driving business success from digital commerce ecosystems.

With more than 20 years of experience as a solutions architect. James made his first online sale (a music CD) via an eCommerce system built with open source software in 1996. His digital retail experiences have given James a comprehensive understanding of every challenge facing businesses and opportunities that exist within them. He also has extensive experience in omnichannel marketing and bricks-and-clicks businesses.

After earning his Honours Degree in Engineering, James continued his education and received an MBA from Melbourne and Copenhagen Business Schools. He has become the “go-to guy” for digital transformation.

https://www.balanceinternet.com.au/

Ros Horner

Executive Design Director
AKQA

Ros Horner is Executive Design Director at AKQA, a design leader with over 15 years’ experience in the design and advertising industries. Having previously worked in London, New York and Amsterdam, Ros is now Melbourne based and responsible for leading the Design Discipline across Australia and New Zealand for AKQA. With four studios across the region she leads a team of 40 designers responsible for crafting experiences for some of Australia and New Zealand’s best loved brands. She remains a hands-on designer and has retained her conviction that design, and design processes, can solve almost anything

https://www.akqa.com/

Scott King

C.O.O. & Co-founder
Accordant

Scott is a digital specialist with over twenty years of experience providing marketing, design and development services to many of Asia Pacific's most innovative brands. As Co-founder and C.O.O. at Accordant Isobar, part of the Dentsu Aegis Network, I'm very proud to lead Asia Pacific's most specialised and awarded Adobe Experience Cloud agency and certified team of digital marketing specialists.

At Accordant, we pride ourselves in pioneering engaging customer experiences, utilising data-driven personalisation capabilities to optimise all stages of consumer engagement, across all touch points. Prior to Accordant, Scott established Adobe’s data-driven personalisation and optimisation programs within Asia Pacific. Scotts overarching belief is that strategic digital marketing should deliver beautiful and intelligent experiences to consumers that in return drive impactful and measured performance increases for businesses.

Anthony Mangos

General Manager
Isobar

Experienced Executive with a demonstrated history of leading large teams and senior level client relationships across marketing, advertising and technology industry. A strong business development professional, skilled in Transformation, Digital Strategy, Marketing and Product Development focused on delivering results. 

Richard Spencer

Chief Customer Experience Officer
Business Australia

Richard Spencer is Chief Customer Experience Officer at Business Australia, and is accountable for developing and implementing the organisation’s customer strategy, to maximise customer acquisition, engagement, retention and profitability.

As CXO, Richard oversees Business Australia’s total customer experience, from identifying and understanding customer needs, to creating an enterprise wide customer experience framework.

Prior to joining Business Australia, Richard was Executive Director, Content and Strategy, for Isentia (ASX:ISD), Asia’s largest media monitoring business, which he joined following Isentia’s acquisition of the social media agency he founded.

Richard has held a variety of agency and client side roles including Senior Vice President, Global Marketing and Interactive with TMP Worldwide and has been working in marketing and digital communications roles for more than 20 years.  Richard is a regular media commentator on a range of social, digital and CX issues and has presented at more than 50 conferences around the world. Richard’s a tertiary qualified professional with experience building both businesses and brands and maximising the impact of digital channel management and transformation on business performance.

Kirsty Farrell

Customer Success Manager
Adobe

Kirsty Farrell started with Adobe in January 2019 and works within the Adobe Customer Solutions, Customer Success team, located in Melbourne. As a Strategic Customer Success Manager, she works with key accounts in ANZ across multiple sectors such as Financial services, Education, Utilities and Retail. Her key focuses are developing deep partnerships, ensuring customers maximise value from their technology investments and encouraging wider adoption across the Experience Cloud solutions. In addition, Kirsty is the Adobe Experience League Ambassador for ANZ, helping our customers better enable and upskill their teams. Kirsty also leads a key program of work, Peer2Peer, within the APAC Customer Success Series connecting APAC customers with the purpose of knowledge sharing, networking and highlighting how other customers gain further value from their relationship with Adobe.
 
Kirsty has 10 years’ experience in various aspects of digital including social media, data and insights, CDP and improving customer experiences.  She is proud to work with exceptional organisations who are really pushing the boundaries when it comes to creating outstanding Experiences for their customers.

https://www.adobe.com/au/

Daniel Hansens

Senior Product Marketing Manager, AEM and Target
Adobe

http://www.adobe.com/

Cedric Huesler

Director, Product Management
Adobe

Cedric Huesler is director product management for Digital Experience Management at Adobe. He joined Adobe with the acquisition of Day Software in 2010. In his role, he is responsible for product direction and strategy of Adobe Experience Manager (AEM) – with focus on web content management and in-venue/in-store experiences.

Prior to Adobe, Huesler was engineering director at Local.ch, Switzerland’s online phone book and Yellow Pages. Huesler has 16 years' experience in the web content management space. He lives in San Francisco (California) and loves spending time hiking and skiing.


http://www.twitter.com/keepthebyte

www.linkedin.com/in/cedrichuesler

http://www.adobe.com/

Jennifer Mulveny

Director, Government Relations & Public Policy, Asia-Pacific
Adobe

Jennifer Mulveny serves as Adobe’s Director of Government Relations for Asia-Pacific based in Sydney.  She is responsible for all public policy issues that impact Adobe’s regional business, including data, international trade, privacy, cybersecurity and intellectual property.

Before joining Adobe in 2017 Jennifer was Director of Policy for Australia, New Zealand and Southeast Asia at Intel Corporation. She served as Intel’s U.S. Senate Republican liaison in Washington, D.C. where she lived for almost 20 years before moving to Australia in 2014.

During her time in Washington Jennifer also served as Director of Global Trade Policy at Hewlett-Packard. She also was a political appointee under President George W. Bush serving as Deputy Assistant for Congressional Affairs at the Office of the U.S. Trade Representative.  She has worked in the U.S. Congress in both the House and Senate.

Jennifer has held several advisory roles within government and business, specialising in matters of international trade and technology policy.

She currently chairs the special interest group on public policy for the Australia Information Industry Association (AIIA) and was recently an adjunct professor at Georgetown University teaching global business and public policy.  She received her undergraduate degree from the University of North Carolina at Chapel Hill and her post-graduate degree in International Affairs from the George Washington University in Washington D.C.  She lives in Sydney with her husband and two sons.  

https://www.adobe.com/au/

Eric Orton

Executive Technology Director
AKQA

Eric leads AKQA’s diverse suite of technology practices. Over the past 10 years, Eric has been the trusted advisor to AKQA clients including Bunnings, NAB, Bridgestone, Coles and Foodstuffs New Zealand. Eric specialises in Experience Led Transformations, marrying the right technology, team and governance approaches to create business value generating experiences and move businesses forward.

https://www.akqa.com/

Doan Than

Senior Solutions Consultant
Adobe

Doan Than is an experienced technologist with over 10 years in the IT industry and is interested in the intersection between business and technology. Doan is interested in helping brands plan and achieve their marketing goals and to help them maximise their ROI using technology.

https://www.linkedin.com/in/doan-than-71965846/

http://www.adobe.com/