Bold thinkers, visionaries and experts share their stories to inspire new perspectives and solutions.
Meet the changemakers transforming their businesses.
They'll share their thinking and strategies leading to new success.
Shantanu Narayen, chairman, president and chief executive officer of Adobe, has transformed the company into an industry innovator by pioneering a cloud-based subscription model for its creative suite, establishing the gold standard for digital documents and creating and leading the explosive digital experience category. Today, he’s driving the company’s strategy to unleash creativity for all, accelerate document productivity and power digital business. Under Shantanu’s leadership, Adobe has achieved record revenue and industry recognition for its inclusive, innovative and exceptional workplace including being continuously named a Great Place to Work and a Most Admired Company by Fortune.
Shantanu joined Adobe in 1998 as vice president and general manager of its engineering technology group. He became president and COO in 2005, CEO in 2007 and chairman of the board in 2017. Shantanu is vice chairman of the US-India Strategic Partnership Forum and sits on the board of Pfizer. He previously served as a director of Dell and is a past member of the U.S. President’s Management Advisory Board.
Shantanu has been recognized by several publications as one of the world’s leading executives, including Barron’s World’s Best CEOs and Fortune Businessperson of the Year lists, and named a Top CEO by Glassdoor based on employee feedback. He is a recipient of India’s civilian honour Padma Shri and the Economic Times Global Indian of the Year award.
Before joining Adobe, Shantanu held product development roles at Apple and Silicon Graphics before co-founding an early photo-sharing startup, Pictra. Shantanu holds five patents. He has a bachelor’s degree in electronics engineering from Osmania University, a master’s degree in computer science from Bowling Green State University and a master’s degree in business administration from the University of California at Berkeley’s Haas School of Business. Shantanu once represented India in sailing at an Asian regatta.
John is a Chartered Scientist, a Chartered Fellow of the CIPD and a Fellow of the Royal Society for Public Health. He is a Research Fellow at the University of East London and his research interests are effective, inclusive leadership, building high-performing teams and organisational design that maximises productivity and human thriving in readiness for the future world of work.
John leads a team of psychologists, behavioural scientists and experienced business strategists that design and deliver evidence-based advisory interventions to service clients with people challenges that impact organisational performance.
APS has worked with hundreds of organisations over the last decade developing strategy and enhancing leaders, their teams and organisational culture in companies ranging from rapid scale-ups to established global brands.
Lee Edwards leads Adobe’s business across Northern Europe, Middle East and Africa and is Managing Director for the UK. He also heads up Adobe’s EMEA Digital Strategy and Solutions team, which helps brands to rethink and reset their digital offering for a new era of customer experience.
Lee joined Adobe in December 2019 from SAP, where he was Head of Platform and Technologies UK. In his 14 years at SAP, Lee held a range of leadership positions across both industry and line of business teams.
In addition to his business leadership, Lee is a champion of inclusivity in the workplace, also committing himself to community-based entrepreneurship programmes that tackle social inequality and promote opportunity for all.
Martha serves CIOs and other tech leaders, helping them understand the impact of emerging technologies on their business. Martha provides in-depth coverage of blockchain technology and business intelligence (BI), as well as analytics and artificial intelligence at a strategic level. In her blockchain research, Martha focuses on demystifying this emerging technology, helping CIOs and strategy teams identify appropriate use cases and navigate the broad ecosystem of startups and established providers offering software and services. In her BI research, Martha analyses the effect of emerging technologies and business pressures on the way BI capabilities are managed and delivered, and she helps CIOs and their business partners develop data and analytics strategies fit for the digital age.
Anjul Bhambhri is vice president of Platform Engineering at Adobe. In her role, Anjul leads Adobe Experience Platform strategy, development and technology partnerships with Microsoft Azure.
Anjul has nearly three decades of experience in enterprise technology development with a focus on establishing industry leadership in big data, databases and analytics. She has launched technology ventures within mature companies, growing them into global organisations with significant revenue streams.
Prior to joining Adobe in 2016, Anjul spent 14 years at IBM, most recently serving as vice president of Engineering for the Big Data and Analytics Platform where she has helped integrate technology and teams, all while growing combined customer bases.
Anjul holds a Bachelor’s in Electrical Engineering from the University of Delhi. She was ranked #8 in on Business Insider’s “Most Powerful Female Engineers” list in 2018 and in 2013, selected by Strata Today as “Your Top Picks” in the Women in Data category, and YWCA of Silicon Valley “Tribute to Women” award in 2009.
Daniel is the US Chief Executive Officer of Interbrand, the world’s leading brand consultancy. He has been with the company for seven years and leads an integrated team of strategists, designers, writers, researchers and innovators who help clients leverage their brands to grow their businesses. His clients in the US range from Google, Microsoft and Amazon to Samsung, Ford and Unilever.
He has worked with C-level teams to activate brand programs for their customers and employees; helped them define their purpose, navigate mergers acquisitions and divestitures, reposition their brands and tackle strategic business challenges.
Daniel is a true globalist and has worked in seven different countries across four continents during his 30 years in the branding and communications industry. He spent 18 years with the advertising agency McCann Erickson where he held positions as EVP and Worldwide Account Director on the Coca-Cola and Unilever business, Regional President for McCann Africa, as well as CEO in Indonesia and Malaysia.
He now lives in New York with his American wife and their two boys.
Suresh Vittal leads product management, product marketing and go-to-market strategy for Adobe’s Digital Experience business. Adobe Experience Cloud is the most comprehensive set of applications helping brands drive digital transformation and includes Experience Manager, Campaign, Analytics, Target, Audience Manager, Marketo Engage and Magento Commerce. Suresh oversees Adobe Experience Platform and roadmap to deliver on the promise of Adobe Experience Cloud.
He joined Adobe in 2013 through the Neolane acquisition where he served as Chief Product Officer. Before Neolane, he built and scaled the Customer Intelligence practice at Forrester Research, focusing on enterprise marketing technologies, database marketing strategies, and customer analytics.
For over a decade Steph McGovern reported on business and finance from around the world; from international summits to small business success stories. She became an established part of the BBC Breakfast team, covering business developments daily, and also regularly taking to the sofa as main co-host. She then moved to Channel 4 to front Steph's Packed Lunch, a daily lunchtime mix of chat, viewer interaction and interviews.
During the financial crash, Steph was the lead producer of financial news, working with then Business Editor Robert Peston at the forefront of the award-winning coverage of the credit crunch and banking crisis. She soon began broadcasting herself, and Steph has presented on 5Live, Radio 4 and on the Chris Evans show on Radio 2. Her Breakfast duties included meeting first-hand those on Britain’s business frontline. Speaking to factory workers and FTSE 100 CEOs, Steph’s mission was to uncover and explain the real economy. Taking business away from news coverage Steph launched her own CBBC show looking for the next generation of entrepreneurs, Pocket Money Pitch. In Made in Great Britain she joined 21st century makers exploring the skills and industries that built the nation in years gone by. She also co-hosted the BBC One show Shop Well For Less and the consumer rights institution Watchdog. She joined Hugh Fearnley-Whittingstall to explore the small changes that can make for a healthier life in Easy Ways to Live Well, and as well as appearing as a guest, Steph has also hosted Have I Got News For You.
Off-screen Steph is also involved in community and education projects, including bringing media and journalism opportunities to those otherwise overlooked. She is a mentor for young people in her native Teesside and regularly runs workshops for schoolchildren around the North East, as well as being active in areas around education and apprenticeships. A former champion Irish dancer she still keeps her foot in, often attending international competitions, where she helps to coach dancers.
Suresh was appointed as Chief Operating Officer at TSB in August 2019. He has over 30 years’ experience in technology and financial services. He has held Chief Information Officer and operational roles in international, retail and corporate banking and led complex global scale technology operations and integrations.
Suresh began his career at Citi Group working across a range of senior technology roles. During his time at Citi he led the creation of their branch-banking platform and led acquisition / integrations into multiple countries across Central and Eastern Europe, Middle East and Africa.
He joined Barclays in 2008 as CIO for Barclays Corporate Bank and then went on to lead Operations and Technology for Barclays UK, where he helped set up the Barclays’ ring-fenced bank, leading 13,500 employees.
As VP Global Retail Marketing and Chairman Shell Brands International, Joerg Wienke is responsible for the retail customer experience of over 30 million customer trans-actions daily in 45,000 locations around the world.
Joerg’s role is to ensure all these transactions occur with the same high standard of customer care whether they are B2C, B2B, through CRM loyalty, digital and social media, payment solutions or via Shell’s connected car initiatives.
In 2014 Joerg was appointed VP Downstream Operational Excellence and in 2017 VP Downstream Contracting and Procurement and is passionate about efficiency through technology. Before this he was General Manager of Retail for Germany, Austria and Switzerland based in Hamburg and delivered significantly improved results by scaling up successful local operations.
Two years as Project Manager Downstream Nordics in Copenhagen was preceded by a role as Retail Director in Denmark, where his commitment to innovation contributed to his introduction of mobile payment in 2004 to Danish subsidiary Metax. Joerg was instrumental in the development of one of the first ever unmanned car washes in Denmark, operated by students in a call Centre via video link.
Joerg’s Shell career began in IT in 1991, using his degree in computer science and economics, before he moved on to an account manager role in Shell Chemicals.
Joerg is married, with two daughters, and lives in London. He is happiest on the water, having been a rower for the national team in his student days, and nowadays enjoys sailing.
Gemma leads teams responsible for engaging Save the Children’s supporters in the UK who generously give their time, money and voice to support the organisation’s goals for children. She oversees a team of 300 fundraisers and marketers who drive brand, B to B and B to C fundraising and engagement. Gemma has led a transformation to integrated agile marketing.
Gemma has over 15 years of fundraising and marketing experience. She joined Save the Children in 2007 and has subsequently Gemma has held Director positions in Community Fundraising, Retail, Innovation and Fundraising Campaigns, as well as leading on Save the Children’s broadcast partnerships with ITV and the BBC.
Prior to joining Save the Children, she worked in fundraising at NSPCC, Cardinal Hume Centre and WaterAid. In her spare time Gemma tries to keep up with her 3 and 5 year old boys, and has just completed studying part-time for an Executive MBA.
Toby Wright is chief technology officer at Telegraph Media Group and has worked in the technology and media sectors for 32 years. Leading teams responsible for the design and build of digital products and services including the Telegraph website, Toby oversees engineering, development, architecture and technology strategy both for consumer products and services and enterprise systems. He worked previously at Reuters, where he was responsible for leading the content technology function, supporting 120 international locations delivering real-time news (text, pictures and video) and data. Prior to that, he spent 16 years with Intel Corporation, in various global IT engineering and management roles, latterly responsible for the planning and implementation of commercial internet data centres.
Jean-Michel Pittet is the VP of Engineering of Adobe Experience Manager (AEM). Jean-Michel led AEM through many phases: from early days in 2001 to "the" market leading solution, continually innovating and moving the product into the Cloud: always on, always up to date and naturally autoscaling for content velocity, across all channels. Leveraging AI/ML algorithms and the experience coming through a stable and growing team of industry experts.
He is the author of two Internet Engineering Task Force (IETF) standards and speaker at conferences. Jean-Michel is honoured to be an Apache and Linux kernel open source committer. Jean-Michel has an MBA from the University of California, Berkeley and a MsC in Computational Sciences and Engineering from ETH/EPFL.
With over 15 years of experience, Madelon could write a book about her digital adventures! Working as a freelance project lead, she guides corporate companies to overcome their online challenges. Whether it's in the utilities, telecom, or automotive sector, Madelon's focus is on delivering successful migration projects to improve the customer journey.
Even if it (sometimes) means asking painful questions or changing internal processes, in the end, Madelon’s only goal is to leave her client with more happy customers than ever before.
Guido Bessems is passionate about ‘customers’ and since 2002 he's worked for DSM amending the Marketing & Sales functions. He has been active for all business groups of DSM in the areas of business processes, pricing optimisations, information management and has recently started in the area of Digital Marketing and Customer Experience.
After graduating, Karsten Krämer started at OTTO, a German mail-order house. One of his tasks was setting up OTTO's online sales channel, with more than 250,000 products online. At Lufthansa, Karsten has managed various projects including establishing a new booking engine for the website. His latest assignment was a redesign of the website, a migration to AEM 6.3 and migration to a cloud hosting centre. After this project was successfully launched, the project organisation set about transforming itself into an agile DevOps organisation.
James has been working in analysing customer behaviour since a leg break in 2012 forced him to get a real job. Having joined BT as a junior analyst in 2014, he now leads BT Consumer’s cross brand Digital Analytics Department, whose job it is to help drive Digital to become the channel of choice for the largest broadband and mobile provider in the UK, and drive data literacy across the business. As a strategic partner for Adobe, BT has made great strides in integrating partner services, and hold a 10/10 Adobe Adoption score for Analytics
Director of Strategy and Business Optimisation at Accrease and part of SpareBank1’s extended team that helps the the 14 local banks of SpareBank 1 utilise the Adobe technology to personalise customer experiences in the digital channels.
Sara has more than 14 years of experience within the digital field; nine years on the client side with eCommerce responsibilities from various industries such as telco, media and high end brands and five years within consultancy, using her experience to increase value and business based on data activation for a broad range of clients in the Nordics.
Steve has worked as a technical and business development professional for over 20 years, with extensive experience of defining strategic product direction; devising and implementing go-to-market and strategic marketing plans; and developing and executing sales and field training.
Today, Steve heads up product marketing for Adobe’s audience and Data Platform technologies in EMEA – advising partners and clients how to create audience-centric strategies for advertising and marketing optimisation.
Cedric Huesler is director product management for Digital Experience Management at Adobe. He joined Adobe with the acquisition of Day Software in 2010. In his role, he is responsible for product direction and strategy of Adobe Experience Manager (AEM) – with focus on web content management and in-venue/in-store experiences.
Prior to Adobe, Huesler was engineering director at Local.ch, Switzerland’s online phone book and Yellow Pages. Huesler has 16 years' experience in the web content management space. He lives in San Francisco (California) and loves spending time hiking and skiing.
Timo Kohlberg is a digital marketing and cross-channel campaign management expert, focusing on creation of superior customer experiences. At Adobe, he is a senior manager of product marketing for the Customer Journey Management portfolio (center of the Adobe Experience Cloud & Platform) leading go-to-market strategy, communication, and business development across EMEA and other global regions. Timo is a renowned speaker at leading digital marketing events and congresses, and a thought leader on artificial intelligence, content velocity, customer journey management and mobile marketing strategies in B2B as well as B2C. Timo Kohlberg has more than 12 years of experience in the software industry, working for mid-size and enterprise companies including Infor, where he was responsible for Product Marketing and Demand Generation, covering key regions in EMEA. He holds a degree in Business Administration with emphasis on Marketing from Northumbria University in Newcastle and Munich University of Applied Sciences.
Michael is a seasoned innovative marketer focused on driving efficiencies and improved return on investment through the better use of data and content in Marketing and eCommerce. He has an extensive background in data driven marketing, eCommerce, content management, cross-channel marketing and digital advertising.
Michael currently works in the Product & Industry Marketing team at Adobe. In this role he helps Adobe’s customers across EMEA to better achieve their marketing & commerce objectives through deep industry insight and best practises, as well as ensuring they are maximising their use of Adobe solutions.
Doan Than is an experienced technologist with over 10 years in the IT industry and is interested in the intersection between business and technology. Doan is interested in helping brands plan and achieve their marketing goals and to help them maximise their ROI using technology.
Organisations have never had access to more data but doing something useful with that to improve the bottom line proves to be extremely difficult. Wouter’s specialty is showing organisations how to be truly customer-data-driven and he firmly believes that when you see the light and start listening to your customers through their behaviour, the impact on you and your company will be incredible.
Bethan joined Adobe as a Solutions Consultant in May 2020. She joined Adobe having used the Magento product extensively as an end-user, working in the E-commerce teams of fashion and accessories brands such as Liberty London, I.D. Sarrieri and Lola Rose. Loving a challenge, she chose specifically to join businesses early that were in their e-commerce journey to help digitally transform them across online trading, ecommerce development and digital marketing.
In a world of uncertainty, today’s leading brands are creating promises not to just shareholders but to customers, employees and societies. Promises of consequence that drive purposeful change for everyone. We believe Experiences are where these promises are felt. The powerful convergence of marketing and technology in today’s marketplace means brands are no longer built through advertising, but through Experiences. We connect deep human and business insights with the possibilities of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, more productive and rewarding. In order to unlock growth, marketing organisations need a new partner - one that is part business consultancy, part creative agency and part technology powerhouse to enable them to design, build, communicate and run the best Experiences on the planet. At Accenture Interactive, we’re reimagining business through Experience.
ADOBE PARTNER OF THE YEAR, NORDICS We bring your Adobe solutions to life. Our unwavering dedication to Adobe solutions is the heartbeat of everything we do. We work alongside clients, empowering them to leverage data through Adobe Analytics, Adobe Audience Manager and Adobe Target to drive digital growth.
Decibel is more than a digital experience solution: it’s a group of passionate people seeking to create a world where every digital experience is effortless. Working with leading companies like Lego, adidas, and Sony, we’re building technology that plugs the critical knowledge gap in how companies measure the quality of online customer experiences. Decibel’s solution crunches billions of datapoints to automatically identify poor experiences on websites and apps, and provides digital teams with the insights they need to optimise them. Built on an open API, Decibel’s intelligence can be pushed into any tool in the marketing stack, enriching traditional analytics solutions, voice of customer software, as well as conversion tools like A/B testing and personalisation platforms. The world’s leading companies harness Decibel for better conversions, more engagement, and increased customer loyalty across their digital offerings.
Dentsu Aegis Network is a modern marketing and technology solutions company focused on innovating the way brands are built with True Identity person reach at the centre of everything we do. Part of Dentsu Inc., Dentsu Aegis Network is headquartered in London and operates in 145 countries worldwide with more than 40,000 dedicated specialists. Our agencies include: Merkle, a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices and Isobar, a global agency that solves complex business challenges through digital marketing, ecosystems and products, driving digital strength and brand loyalty to clients.
Working together, Adobe and IBM iX are redefining how enterprises create, manage and optimise experiences for joint clients such as Allianz, Cyberport, Eurowings, Henkel, Lufthansa, Raiffeisen Bank or Wienerberger. IBM iX and Adobe are focused on helping clients redesign their enterprise experience programme to grow and change their business. Combining Adobe's powerful Creative-, Document- and Experience Cloud solutions with IBM iX's design-driven approach to business transformation, global clients can re-envision how their digital programmes engage customers and employees. IBM iX leveraged a strong relationship with Adobe Consulting Services and continued investment in certification and specialisation to deliver deep Adobe solution expertise and therefore won the 2020 Adobe Delivery Quality Solution Partner of the year award. IBM iX has been an Adobe partner for several years, is Adobe Platinum Partner and specialised in Adobe Analytics, Adobe Campaign, Adobe Experience Manager and Adobe Sites & Operate.
Netcentric, A Cognizant Digital Business transforms customer experiences for the world’s greatest brands. With proven expertise in strategy, design, technology, and operations we can unleash the full potential of the Adobe Experience Cloud. Our clients’ digital visions come to life because our team are experts in bridging the gap between marketing and technology. This is why we are recognised as an Adobe Platinum Solution Partner with 5 specialisations - Adobe Experience Manager, Adobe Analytics, Adobe Campaign, Adobe Target, and Adobe Experience Manager Sites: Run & Operate. Furthermore, we were also named Adobe 2020 Digital Experience Solution Partner of the Year, Europe. We work towards creating value for our clients throughout the entire process chain, from consulting and development to marketing operations. We combine best practices and agile methodologies ensuring foresight and efficient risk mitigation while retaining a high degree of agility, enabling our clients to adapt to an ever-evolving landscape.