The New Era in Experience.

No more business as usual. 2020 has brought challenges - and the opportunity to accelerate digital change. Now is the time to reset and reimagine the ways we live and work.

Get access to an exciting schedule of on-demand sessions that will help you develop your digital success and embrace every opportunity.

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Keynote speakers.

Bold thinkers, visionaries and experts share their stories to inspire new perspectives and solutions. 

Lee Edwards
General Manager Northern Europe,
Middle East & Africa, Adobe

John Amaechi OBE
Broadcaster & TV Presenter

Steph McGovern
Broadcaster & TV Presenter

Shantanu Narayen
Chairman, President & CEO, Adobe

Watch the event on-demand.

Revisit the latest in our Experience Makers series and watch an exciting schedule of on-demand sessions that will help you develop your digital acceleration and embrace every opportunity. Hear from experience makers including visionary brands such as Shell and BT that have digitally transformed, emerging better prepared for the future.

Choose from the tracks spanning IT, Marketing, Content & Commerce as well as the Customer Innovation sessions to hear how business leaders have turned their vision into reality with the help of Adobe and our partners.


Meet the changemakers transforming their businesses.
They'll share their thinking and strategies leading to new success.


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Shantanu Narayen

Chairman, President and CEO

Shantanu Narayen, chairman, president and chief executive officer of Adobe, has transformed the company into an industry innovator by pioneering a cloud-based subscription model for its creative suite, establishing the gold standard for digital documents and creating and leading the explosive digital experience category. Today, he’s driving the company’s strategy to unleash creativity for all, accelerate document productivity and power digital business. Under Shantanu’s leadership, Adobe has achieved record revenue and industry recognition for its inclusive, innovative and exceptional workplace including being continuously named a Great Place to Work and a Most Admired Company by Fortune.

Shantanu joined Adobe in 1998 as vice president and general manager of its engineering technology group. He became president and COO in 2005, CEO in 2007 and chairman of the board in 2017. Shantanu is vice chairman of the US-India Strategic Partnership Forum and sits on the board of Pfizer. He previously served as a director of Dell and is a past member of the U.S. President’s Management Advisory Board.

Shantanu has been recognized by several publications as one of the world’s leading executives, including Barron’s World’s Best CEOs and Fortune Businessperson of the Year lists, and named a Top CEO by Glassdoor based on employee feedback. He is a recipient of India’s civilian honour Padma Shri and the Economic Times Global Indian of the Year award.

Before joining Adobe, Shantanu held product development roles at Apple and Silicon Graphics before co-founding an early photo-sharing startup, Pictra. Shantanu holds five patents. He has a bachelor’s degree in electronics engineering from Osmania University, a master’s degree in computer science from Bowling Green State University and a master’s degree in business administration from the University of California at Berkeley’s Haas School of Business. Shantanu once represented India in sailing at an Asian regatta.


John Amaechi OBE

Psychologist and CEO
Amaechi Performance Systems

John is a Chartered Scientist, a Chartered Fellow of the CIPD and a Fellow of the Royal Society for Public Health. He is a Research Fellow at the University of East London and his research interests are effective, inclusive leadership, building high-performing teams and organisational design that maximises productivity and human thriving in readiness for the future world of work.

John leads a team of psychologists, behavioural scientists and experienced business strategists that design and deliver evidence-based advisory interventions to service clients with people challenges that impact organisational performance.

APS has worked with hundreds of organisations over the last decade developing strategy and enhancing leaders, their teams and organisational culture in companies ranging from rapid scale-ups to established global brands.




Lee Edwards

General Manager Northern Europe, Middle East and Africa

Lee Edwards leads Adobe’s business across Northern Europe, Middle East and Africa and is Managing Director for the UK. He also heads up Adobe’s EMEA Digital Strategy and Solutions team, which helps brands to rethink and reset their digital offering for a new era of customer experience. 

Lee joined Adobe in December 2019 from SAP, where he was Head of Platform and Technologies UK. In his 14 years at SAP, Lee held a range of leadership positions across both industry and line of business teams.   

In addition to his business leadership, Lee is a champion of inclusivity in the workplace, also committing himself to community-based entrepreneurship programmes that tackle social inequality and promote opportunity for all. 


Martha Bennett

VP, Principal Analyst Serving CIO Professionals

Martha serves CIOs and other tech leaders, helping them understand the impact of emerging technologies on their business. Martha provides in-depth coverage of blockchain technology and business intelligence (BI), as well as analytics and artificial intelligence at a strategic level. In her blockchain research, Martha focuses on demystifying this emerging technology, helping CIOs and strategy teams identify appropriate use cases and navigate the broad ecosystem of startups and established providers offering software and services. In her BI research, Martha analyses the effect of emerging technologies and business pressures on the way BI capabilities are managed and delivered, and she helps CIOs and their business partners develop data and analytics strategies fit for the digital age.


Anjul Bhambhri

Vice President, Adobe Experience Cloud Platform Engineering

Anjul Bhambhri is vice president of Platform Engineering at Adobe. In her role, Anjul leads Adobe Experience Platform strategy, development and technology partnerships with Microsoft Azure.

Anjul has nearly three decades of experience in enterprise technology development with a focus on establishing industry leadership in big data, databases and analytics. She has launched technology ventures within mature companies, growing them into global organisations with significant revenue streams.

Prior to joining Adobe in 2016, Anjul spent 14 years at IBM, most recently serving as vice president of Engineering for the Big Data and Analytics Platform where she has helped integrate technology and teams, all while growing combined customer bases.

Anjul holds a Bachelor’s in Electrical Engineering from the University of Delhi. She was ranked #8 in on Business Insider’s “Most Powerful Female Engineers” list in 2018 and in 2013, selected by Strata Today as “Your Top Picks” in the Women in Data category, and YWCA of Silicon Valley “Tribute to Women” award in 2009.




Daniel Binns

US Chief Executive Officer

Daniel is the US Chief Executive Officer of Interbrand, the world’s leading brand consultancy. He has been with the company for seven years and leads an integrated team of strategists, designers, writers, researchers and innovators who help clients leverage their brands to grow their businesses. His clients in the US range from Google, Microsoft and Amazon to Samsung, Ford and Unilever.

He has worked with C-level teams to activate brand programs for their customers and employees; helped them define their purpose, navigate mergers acquisitions and divestitures, reposition their brands and tackle strategic business challenges.

Daniel is a true globalist and has worked in seven different countries across four continents during his 30 years in the branding and communications industry. He spent 18 years with the advertising agency McCann Erickson where he held positions as EVP and Worldwide Account Director on the Coca-Cola and Unilever business, Regional President for McCann Africa, as well as CEO in Indonesia and Malaysia.

He now lives in New York with his American wife and their two boys.


Suresh Vittal

VP, Experience Cloud Platform & Products

Suresh Vittal leads product management, product marketing and go-to-market strategy for Adobe’s Digital Experience business. Adobe Experience Cloud is the most comprehensive set of applications helping brands drive digital transformation and includes Experience Manager, Campaign, Analytics, Target, Audience Manager, Marketo Engage and Magento Commerce. Suresh oversees Adobe Experience Platform and roadmap to deliver on the promise of Adobe Experience Cloud.

He joined Adobe in 2013 through the Neolane acquisition where he served as Chief Product Officer. Before Neolane, he built and scaled the Customer Intelligence practice at Forrester Research, focusing on enterprise marketing technologies, database marketing strategies, and customer analytics.




Steph McGovern

Broadcaster & TV Presenter

For over a decade Steph McGovern reported on business and finance from around the world; from international summits to small business success stories. She became an established part of the BBC Breakfast team, covering business developments daily, and also regularly taking to the sofa as main co-host. She then moved to Channel 4 to front Steph's Packed Lunch, a daily lunchtime mix of chat, viewer interaction and interviews.

During the financial crash, Steph was the lead producer of financial news, working with then Business Editor Robert Peston at the forefront of the award-winning coverage of the credit crunch and banking crisis. She soon began broadcasting herself, and Steph has presented on 5Live, Radio 4 and on the Chris Evans show on Radio 2. Her Breakfast duties included meeting first-hand those on Britain’s business frontline. Speaking to factory workers and FTSE 100 CEOs, Steph’s mission was to uncover and explain the real economy. Taking business away from news coverage Steph launched her own CBBC show looking for the next generation of entrepreneurs, Pocket Money Pitch. In Made in Great Britain she joined 21st century makers exploring the skills and industries that built the nation in years gone by. She also co-hosted the BBC One show Shop Well For Less and the consumer rights institution Watchdog. She joined Hugh Fearnley-Whittingstall to explore the small changes that can make for a healthier life in Easy Ways to Live Well, and as well as appearing as a guest, Steph has also hosted Have I Got News For You.

Off-screen Steph is also involved in community and education projects, including bringing media and journalism opportunities to those otherwise overlooked. She is a mentor for young people in her native Teesside and regularly runs workshops for schoolchildren around the North East, as well as being active in areas around education and apprenticeships. A former champion Irish dancer she still keeps her foot in, often attending international competitions, where she helps to coach dancers.


Suresh Viswanathan

Chief Operating Officer

Suresh was appointed as Chief Operating Officer at TSB in August 2019. He has over 30 years’ experience in technology and financial services. He has held Chief Information Officer and operational roles in international, retail and corporate banking and led complex global scale technology operations and integrations.

Suresh began his career at Citi Group working across a range of senior technology roles. During his time at Citi he led the creation of their branch-banking platform and led acquisition / integrations into multiple countries across Central and Eastern Europe, Middle East and Africa.

He joined Barclays in 2008 as CIO for Barclays Corporate Bank and then went on to lead Operations and Technology for Barclays UK, where he helped set up the Barclays’ ring-fenced bank, leading 13,500 employees.

Joerg Wienke

President Global Retail Marketing

As VP Global Retail Marketing and Chairman Shell Brands International, Joerg Wienke is responsible for the retail customer experience of over 30 million customer trans-actions daily in 45,000 locations around the world.

Joerg’s role is to ensure all these transactions occur with the same high standard of customer care whether they are B2C, B2B, through CRM loyalty, digital and social media, payment solutions or via Shell’s connected car initiatives.

In 2014 Joerg was appointed VP Downstream Operational Excellence and in 2017 VP Downstream Contracting and Procurement and is passionate about efficiency through technology.  Before this he was General Manager of Retail for Germany, Austria and Switzerland based in Hamburg and delivered significantly improved results by scaling up successful local operations. 

Two years as Project Manager Downstream Nordics in Copenhagen was preceded by a role as Retail Director in Denmark, where his commitment to innovation contributed to his introduction of mobile payment in 2004 to Danish subsidiary Metax.  Joerg was instrumental in the development of one of the first ever unmanned car washes in Denmark, operated by students in a call Centre via video link.  

Joerg’s Shell career began in IT in 1991, using his degree in computer science and economics, before he moved on to an account manager role in Shell Chemicals. 

Joerg is married, with two daughters, and lives in London.  He is happiest on the water, having been a rower for the national team in his student days, and nowadays enjoys sailing.

Gemma Sherrington

Executive Director of Fundraising and Marketing
Save the Children UK

Gemma leads teams responsible for engaging Save the Children’s supporters in the UK who generously give their time, money and voice to support the organisation’s goals for children. She oversees a team of 300 fundraisers and marketers who drive brand, B to B and B to C fundraising and engagement. Gemma has led a transformation to integrated agile marketing.  

Gemma has over 15 years of fundraising and marketing experience. She joined Save the Children in 2007  and has subsequently Gemma has held Director positions in Community Fundraising, Retail, Innovation and Fundraising Campaigns, as well as leading on Save the Children’s broadcast partnerships with ITV and the BBC. 

Prior to joining Save the Children, she worked in fundraising at NSPCC, Cardinal Hume Centre and WaterAid. In her spare time Gemma tries to keep up with her 3 and 5 year old boys, and has just completed studying part-time for an Executive MBA.

Make a donation now and change the future   

Toby Wright

The Telegraph Media Group

Toby Wright is chief technology officer at Telegraph Media Group and has worked in the technology and media sectors for 32 years. Leading teams responsible for the design and build of digital products and services including the Telegraph website, Toby oversees engineering, development, architecture and technology strategy both for consumer products and services and enterprise systems. He worked previously at Reuters, where he was responsible for leading the content technology function, supporting 120 international locations delivering real-time news (text, pictures and video) and data. Prior to that, he spent 16 years with Intel Corporation, in various global IT engineering and management roles, latterly responsible for the planning and implementation of commercial internet data centres.




Jean-Michel Pittet

VP of Engineering of Adobe Experience Manager

Jean-Michel Pittet is the VP of Engineering of Adobe Experience Manager (AEM). Jean-Michel led AEM through many phases: from early days in 2001 to "the" market leading solution, continually innovating and moving the product into the Cloud: always on, always up to date and naturally autoscaling for content velocity, across all channels. Leveraging AI/ML algorithms and the experience coming through a stable and growing team of industry experts.

He is the author of two Internet Engineering Task Force (IETF) standards and speaker at conferences. Jean-Michel is honoured to be an Apache and Linux kernel open source committer. Jean-Michel has an MBA from the University of California, Berkeley and a MsC in Computational Sciences and Engineering from ETH/EPFL.




Madelon ten Cate

Senior Product Owner

With over 15 years of experience, Madelon could write a book about her digital adventures! Working as a freelance project lead, she guides corporate companies to overcome their online challenges. Whether it's in the utilities, telecom, or automotive sector, Madelon's focus is on delivering successful migration projects to improve the customer journey.

Even if it (sometimes) means asking painful questions or changing internal processes, in the end, Madelon’s only goal is to leave her client with more happy customers than ever before.

Guido Bessems

Product Owner & Team Coordinator Digital Marketing

Guido Bessems is passionate about ‘customers’ and since 2002 he's worked for DSM amending the Marketing & Sales functions. He has been active for all business groups of DSM in the areas of business processes, pricing optimisations, information management and has recently started in the area of Digital Marketing and Customer Experience.

Jennifer Hill

Head of ECRM

Karsten Kraemer

Director Digital Customer Group Portals
Deutsche Lufthansa AG

After graduating, Karsten Krämer started at OTTO, a German mail-order house. One of his tasks was setting up OTTO's online sales channel, with more than 250,000 products online. At Lufthansa, Karsten has managed various projects including establishing a new booking engine for the website. His latest assignment was a redesign of the website, a migration to AEM 6.3 and migration to a cloud hosting centre. After this project was successfully launched, the project organisation set about transforming itself into an agile DevOps organisation.


James Linkins

Digital Analytics Lead
BT Consumer

James has been working in analysing customer behaviour since a leg break in 2012 forced him to get a real job. Having joined BT as a junior analyst in 2014, he now leads BT Consumer’s cross brand Digital Analytics Department, whose job it is to help drive Digital to become the channel of choice for the largest broadband and mobile provider in the UK, and drive data literacy across the business. As a strategic partner for Adobe, BT has made great strides in integrating partner services, and hold a 10/10 Adobe Adoption score for Analytics

Alex Murphy

Head of Marketing

Sara Søgaard Pedersen

Director of Strategy and Business Optimisation

Director of Strategy and Business Optimisation at Accrease and part of SpareBank1’s extended team that helps the the 14 local banks of SpareBank 1 utilise the Adobe technology to personalise customer experiences in the digital channels.

Sara has more than 14 years of experience within the digital field; nine years on the client side with eCommerce responsibilities from various industries such as telco, media and high end brands and five years within consultancy, using her experience to increase value and business based on data activation for a broad range of clients in the Nordics. 


Tanja Waldeck

Associate Partner | iX Sector Lead Travel & Transportation DACH

Steve Allison

Senior Manager, Product & Industry Marketing EMEA

Steve has worked as a technical and business development professional for over 20 years, with extensive experience of defining strategic product direction; devising and implementing go-to-market and strategic marketing plans; and developing and executing sales and field training.

Today, Steve heads up product marketing for Adobe’s audience and Data Platform technologies in EMEA – advising partners and clients how to create audience-centric strategies for advertising and marketing optimisation.



Renee Marije Boertje

Solutions Consultant


Daniel Hansens

Senior Product Marketing Manager, AEM and Target


Cedric Huesler

Director, Product Management

Cedric Huesler is director product management for Digital Experience Management at Adobe. He joined Adobe with the acquisition of Day Software in 2010. In his role, he is responsible for product direction and strategy of Adobe Experience Manager (AEM) – with focus on web content management and in-venue/in-store experiences.

Prior to Adobe, Huesler was engineering director at Local.ch, Switzerland’s online phone book and Yellow Pages. Huesler has 16 years' experience in the web content management space. He lives in San Francisco (California) and loves spending time hiking and skiing.




Timo Kohlberg

Senior Manager & EMEA Lead Product Marketing

Timo Kohlberg is a digital marketing and cross-channel campaign management expert, focusing on creation of superior customer experiences. At Adobe, he is a senior manager of product marketing for the Customer Journey Management portfolio (center of the Adobe Experience Cloud & Platform) leading go-to-market strategy, communication, and business development across EMEA and other global regions. Timo is a renowned speaker at leading digital marketing events and congresses, and a thought leader on artificial intelligence, content velocity, customer journey management and mobile marketing strategies in B2B as well as B2C. Timo Kohlberg has more than 12 years of experience in the software industry, working for mid-size and enterprise companies including Infor, where he was responsible for Product Marketing and Demand Generation, covering key regions in EMEA. He holds a degree in Business Administration with emphasis on Marketing from Northumbria University in Newcastle and Munich University of Applied Sciences.




Michael Plimsoll

Senior Manager, Product & Industry marketing

Michael is a seasoned innovative marketer focused on driving efficiencies and improved return on investment through the better use of data and content in Marketing and eCommerce. He has an extensive background in data driven marketing, eCommerce, content management, cross-channel marketing and digital advertising.

Michael currently works in the Product & Industry Marketing team at Adobe. In this role he helps Adobe’s customers across EMEA to better achieve their marketing & commerce objectives through deep industry insight and best practises, as well as ensuring they are maximising their use of Adobe solutions.




Doan Than

Senior Solutions Consultant

Doan Than is an experienced technologist with over 10 years in the IT industry and is interested in the intersection between business and technology. Doan is interested in helping brands plan and achieve their marketing goals and to help them maximise their ROI using technology.



Wouter Van Geluwe

Technical Evangelist, Adobe Experience Platform, EMEA

Organisations have never had access to more data but doing something useful with that to improve the bottom line proves to be extremely difficult. Wouter’s specialty is showing organisations how to be truly customer-data-driven and he firmly believes that when you see the light and start listening to your customers through their behaviour, the impact on you and your company will be incredible.



Bethan Williams-James

Solutions Consultant

Bethan joined Adobe as a Solutions Consultant in May 2020. She joined Adobe having used the Magento product extensively as an end-user, working in the E-commerce teams of fashion and accessories brands such as Liberty London, I.D. Sarrieri and Lola Rose. Loving a challenge, she chose specifically to join businesses early that were in their e-commerce journey to help digitally transform them across online trading, ecommerce development and digital marketing.